Verizon customers have several avenues they can take to change or cancel an existing payment arrangement. Keep reading to find out more.
Verizon Wireless is the brand name of Cellco Partnership and is a subsidiary of Verizon Communications. The company was founded in 2000 and has grown to become the second-largest wireless telecommunications provider in the United States. Verizon Wireless has over 118 million subscribers and over 2,300 retail locations. If you're a customer with Verizon and need to change or cancel a payment arrangement, keep reading for the detailed instructions.
If you're having trouble making changes to your payment arrangement, online or via the app, you can call into Verizon's customer service line. The customer service representative will walk you through some troubleshooting so you can fix the technical issues. If that doesn't work, the agent can make your requested changes on your behalf. Keep the customer service representative on the line until you receive an email confirming your desired changes have been made.
If you prefer to get assistance online, you can access the Verizon customer service live chat function. You will have to provide some account and personal details to verify your identity. Note that if the agent is making changes on your behalf, do not provide credit card information over the chat function as it's not secure.
GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Change or Cancel a Payment Arrangement I Made with Verizon? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.