A Vanilla Visa Card holds a balance on it that you likely need access to. If you're unable to gain access to your Vanilla Visa Card, follow these easy steps to regain access quickly.
The Vanilla Visa Card is a prepaid credit card. It allows users to purchase the card with a balance, reload with more money, and make purchases anywhere credit cards or debit cards are accepted. This is a great solution for people that cannot be approved for a regular credit card, for youth under 18, or for people who have previously struggled with credit card debt. The card can only be used if there is a balance on it, so users cannot get into debt. If you have lost access to your Vanilla Visa Card, you'll need to recover access to spend the funds.
Click on 'Sign In' in the top right corner of the screen.
On the sign in screen, click on 'Forgot Your Password?'
You will be asked to enter the email address associated with your account. Click 'Reset My Password.'
If you entered the correct email, you'll receive instructions on how to reset your password. The email may take up to 30 minutes to show up in your inbox. Make sure to check your spam and junk folders as well. Follow the instructions and sign back into your account with your new password.
If you've forgotten the email address associated with your Vanilla Visa Card, you can simply follow the instructions outlined above in the 'Forgot Password' section. Enter every email address you have into the box and see which email receives the reset password instructions. Only the email address associated with the account will receive an email.
If the above instructions still do not work to retrieve access to your Vanilla Visa Card, you'll have to reach out to the customer support team. Call the Vanilla Visa Customer Support and ask for assistance. You may need to provide contact details to verify your identity. If you do not have the card number of your Vanilla Visa card on hand, the customer support agent may not be able to assist you in your request.
It's generally suggested you don't preload large amounts onto a Vanilla Visa Card in case of the event where you can no longer access the account.
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