United Airlines Customer FAQ

United Airlines allows carry-on bags that measure up to 22 x 14 x 9 inches, including wheels and handles. Since your bag measures 23.5 inches, it exceeds the maximum allowable size for carry-on luggage. You may need to check your bag instead.

United Airlines provides assistance for passengers with mobility devices like walkers. It's advisable to inform the airline in advance about your needs to ensure a smooth boarding process. You can request assistance at check-in or through the airport's customer service team.

When traveling with a portable oxygen device, you should carry a letter from your healthcare provider stating your medical need for the device. This should also specify the type of device you are using. Additionally, check with United Airlines’ policies regarding the use of portable oxygen concentrators to ensure compliance with any specific requirements or regulations.

Yes, you can bring a laptop on board in your backpack at no charge. United Airlines allows one personal item, such as a backpack, that fits under the seat in front of you, and your laptop can be included in that item.

Yes, you can use your United Airlines PlusPoints for family members. When booking an award ticket, you can apply your PlusPoints towards an upgrade for someone else on the same reservation.