How Do I Report That Someone Used My Credit Card Illegally on Uber?

Introduction

Do you see a charge you don't recognize in your Uber account? Before reporting it, confirm that it isn't a pending transaction or authorized hold. An authorized hold isn't a permanent charge and is usually removed within 3-10 business days. You can also check with your bank to confirm when it will be cleared. Next, check with a family member first, as they might have used your credit or debit card for an Uber order. When it's indeed a charge, read this guide, and we'll help you report the illegal use of your credit card to Uber.

Contact Your Bank

Before reporting the illegal use of your card to Uber, we suggest contacting your bank first so they can block or freeze your card. This should be the first step to prevent unauthorized charges. If you don't have the bank's phone number, check the back of your card. The customer service number is usually located on the back of your card. You can also just visit the nearest bank and inform them of the unauthorized charge.

You may also want to consider filing a chargeback, but do it as a last resort only. Do this only when it's fraud, and Uber will not refund the amount.

Report the Charge to Uber

If you have more than one unauthorized charge, use this form and submit it to Uber. For the transaction date, use the date your card was charged and include the exact transaction amount. You also need to provide the first six and the last four digits of your credit card along with its expiration date. Don't forget to include an email address and preferably the one associated with your Uber account. Share screenshots as proof; this would speed up the process and lead to a favorable resolution. After filling out the form, check the I'm not a robot box and click Submit.

Uber will review the case and get back to you as soon as possible. They will also contact you if more documentation or information is required.

Reset Your Uber Password

After contacting Uber and your bank, the next step is to reset your password. Go to the login page and enter your email address and click on Reset Password. Then, follow the on-screen instructions to successfully change your Uber password. Never share your new password with anyone, and use strong passwords as much as possible.

Report it to the Federal Trade Commission

You can also report the fraud case to the Federal Trade Commission, so they can look into it. Just fill out the form and submit it to the FTC. You can do this only when Uber doesn't respond or if you don't get a favorable resolution from Uber.

Conclusion

Ensure that you keep all transaction records and any correspondence with your bank and Uber. We also recommend obtaining a new card to prevent further unauthorized charges to your account. Don't forget to create a new password and use a combination of special characters, numbers, and letters. Also, never share it with anyone you don't trust. Better yet, keep it to yourself. If the problem persists, consider contacting the authorities. Still having issues? don't hesitate to contact Uber Customer Support.