Updated

TurboTax Customer FAQ

Top Answers & How-to Guides

What is TurboTax's Phone Number?

The question we are asked most often is about how to talk to TurboTax customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Find My Checking Account and Routing Number with TurboTax?

Tax filing can be a hectic process, mainly if you make the mistake of providing the wrong checking account and routing numbers. Therefore,...

How Do I Obtain Copies of My Previous Tax Returns on Turbo Tax?

This article discusses getting copies of previous years' tax returns that you filed with Turbo Tax. Instructions are provided for getting...
Ask any question you have about TurboTax customer service, get an answer now.

Recent TurboTax Customer Questions

no longer have access to my email account or phone number used for my Turbo Tax account

In case you no longer have access to your email account or phone number used for your TurboTax account, you will need to use TurboTax's account recovery options. TurboTax might ask you for some personal information to verify your identity. This can include your name, DOB, SSN, or other tax-related information. Once your identity is confirmed, you will be able to update your contact information and regain access to your account. For your security, it's important to keep your contact information updated to avoid such issues in the future.
Asked Apr 20, 2024 6:57 AM

Turbotax cra autofill function for turbotax online

Sure! TurboTax Online supports the Auto-fill my return service, a feature of the Canada Revenue Agency that lets you automatically fill in parts of your income tax return. To use it, first set up a CRA MyAccount and then through TurboTax, choose "Auto-fill my return". You'll need to log into your CRA MyAccount, then authorize TurboTax to use the service. TurboTax will then automatically fill in parts of your return with information the CRA has for that tax year – for example, your T-slips or RRSP contribution limit. Please double-check this information to ensure its accuracy. It's a useful feature that can make completing your return faster and easier!
Asked Apr 15, 2024 10:43 PM

I need to remove the bank account connected to my account

You can change or remove the bank account linked to your TurboTax account in a few steps. Sign into your TurboTax account and navigate to the tax timeline. Click on 'load my tax timeline' and then search for the section 'your federal refund’. Choose the 'edit' option. In the ‘We'll get your federal refund directly deposited’ section, you can modify your bank account details. Make the necessary changes or remove the bank detail and remember to save. Please note that you can't make these changes once your return has been accepted by the IRS.
Asked Apr 15, 2024 3:46 PM

Can I add an explanation to an item in Turbotax which will be included in return sent to IRS

Yes, you can add an explanation or informational note to your return in TurboTax. However, TurboTax only includes the forms required by the IRS, and it does not send the IRS any additional notes or comments. Your explanation will be for your personal reference and won't be transmitted with your return. If you need to provide more information or an explanation to the IRS about your return, you can include it in a separate written statement that you mail to the IRS after you e-file or with your mailed return if you're paper-filing. Consult with a tax professional if you're unsure.
Asked Apr 12, 2024 8:18 PM

Can I add an explanation to an item in Turbotax

Yes, you can add explanations to items in TurboTax using a feature called "Add a note." However, it's important to note that these notes are purely for your own reference and will not be transmitted to the IRS with your tax return. This feature can help you remember why you entered certain information if you need to review your return in the future. Click on any input field you would like to add a note to, often you'll see a small notepad icon. After clicking on that, you can add your personal note.
Asked Apr 12, 2024 8:16 PM

Help me with my TurboTax customer service issue

Filing Taxes

How Do I File My Taxes with TurboTax?

You can use TurboTax when filing your tax returns. It is easy to use, and it can help you easily identify the package that fits your...

How Do I Request an Extension to File My Taxes with Turbotax?

If you are unable to pay your taxes all at once, you can apply for an extension to file your tax. This can be done through Turbo Tax...

How Do I Pay My Taxes with Turbotax?

There are many different ways to pay your tax bill with TurboTax; you can choose to pay by credit or debit card, check, a money order,...

Can I use TurboTax to file my business taxes?

Yes, TurboTax can be used to file business taxes. TurboTax offers a specifically tailored version called "TurboTax Business" to meet...

Stimulus Check

Will My Stimulus Check Be Put on My Turbo Tax Card?

If you are curious about the possibility of your stimulus check being put on your Turbo Tax card, your best option is to speak with...

Banking Information

How Do I Find My Checking Account and Routing Number with TurboTax?

Tax filing can be a hectic process, mainly if you make the mistake of providing the wrong checking account and routing numbers. Therefore,...

How Do I Update Y Account or Bank Account Information on Turbotax?

Filing your taxes online is faster and easier than ever, thanks to software built into websites like TurboTax, but it's also more important...

Refund Guarantee

Does Turbo Tax Get You the Biggest Refund?

Turbo tax is a software that allows individuals to complete their tax return quickly and easily. If you find filling in tax returns...

Account Access

How Do I Obtain Copies of My Previous Tax Returns on Turbo Tax?

This article discusses getting copies of previous years' tax returns that you filed with Turbo Tax. Instructions are provided for getting...

How Do I Access My Turbotax Account?

Turbo Tax is a leading income tax return software package produced by Intuit. To access your TurboTax account, start by opening the...

How do I recover my TurboTax account?

Account recovery is a necessary process for TurboTax users who have lost access to their accounts. To regain access and verify ownership,...

Tax Refund

How Do I Check My Turbotax Refund Status?

E-filing your tax return with TurboTax allows you to quickly check the status of your refund from the IRS, whereas snail-mailing it...

How Do I Get a Refund from Turbotax?

Turbo Tax offers assistance in filing taxes and determining eligibility for a tax refund. To request a refund, users must log in to...

How Do I Get Turbotax or the Irs to Re-Issue My Tax Refund?

If you experience a delay in receiving your tax refund, there are steps you can take to resolve the issue. First, check your refund...

Support and Help

How Do I Contact Turbotax with a Tax Question?

If you have a tax question, you can speak to a Turbo Tax customer representative who will be happy to help. The company can be contacted...

Does Turbotax Help with Tax Advice? How Do I Get Their Help?

TurboTax offers two services for taxpayers: Live Assisted and Live Full Service. Both services provide unlimited tax help, but Live...

Forms and Compatibility

What forms does TurboTax support?

TurboTax supports a comprehensive range of tax forms to accommodate various tax situations. Whether you need to file a basic return...

Can I import my W-2 form into TurboTax?

Yes, you can import your W-2 form into TurboTax. TurboTax offers a convenient and easy option to import your W-2 information directly...

Does TurboTax support foreign income and foreign tax credits?

Yes, TurboTax supports reporting foreign income and claiming foreign tax credits. TurboTax has specific features designed to handle...

Can I deduct student loan interest with TurboTax?

Yes, TurboTax allows you to deduct student loan interest. To qualify, you must have paid interest on a qualified student loan. TurboTax...

Does TurboTax handle cryptocurrency tax reporting?

Yes, TurboTax does handle cryptocurrency tax reporting. TurboTax has recognized the growing popularity of cryptocurrencies like Bitcoin...

TurboTax Live

What is TurboTax Live and how does it work?

TurboTax Live is an enhanced version of TurboTax that provides users with expert assistance from real tax professionals via live video...
We look to the TurboTax issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TurboTax issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated