If you believe that your TradeStation account has been hacked, take immediate action. First, reset your password so the hacker is locked out of your account. Next, contact a TradeStation representative for help. You can customer service directly at any time. For best results, find out when technical support is available and call back then.
TradeStation is a powerful online trading platform that is a popular tool for serious investors. And that also makes it an attractive target for hackers. If you believe your TradeStation account has been hacked, you need to take action right away, before the damage gets any worse. To learn what you should do, just keep reading.
If you still have access to your account, you need to change the password right away to lock the hacker out of it. To do so, follow these instructions:
After changing your password, you need to contact TradeStation and tell someone that your account was hacked. If funds are missing from your account, ask if anything can be done to recover them.
To contact TradeStation, call the customer service number, 24 hours a day, 7 days a week. However, it's not very likely that a simple customer service agent can help you. So, you should call when the Client Services and Technical Support departments are open. Those departments are open from 8:00 a.m. to 5:00 p.m. Eastern Standard Time from Monday to Friday.
When you call, make sure you have all of your account information on hand. You should be ready to discuss why you believe your account was hacked.
Note that, while there is a chat help option on the TradeStation website, it's just a chatbot. It can't help you with this problem.
TradeStation recommends taking the following precautions to protect yourself from hackers:
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