The question we are asked most often is about how to talk to TikTok customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How can I speak to a Tik Tok customer service agent on live chat instead of waiting for an email?
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Apr 19, 2025 3:01 PM
Can I find help for how to sign up for tik Tok
Yes, you can find guidance on how to sign up for TikTok by checking the official resources available on the TikTok platform. Look for step-by-step instructions to create your account and start enjoying the app.
Asked Apr 17, 2025 12:41 PM
I have a new phone and phone number and I'm tryiong to log into my already existing account without creating a new account how do I do that
To log into your existing TikTok account with a new phone and phone number, open the TikTok app and go to the login page. Select "Log in" and choose the method you used to create your account, such as email, username, or a linked social media account. If you registered with your phone number, enter the old number associated with your account. If you've forgotten your password, use the "Forgot password?" option to reset it. Make sure to check for any verification codes if prompted. If you still have trouble, follow the instructions provided during the login process.
Asked Apr 3, 2025 6:53 PM
Why can’t I log into my TikTok account and why is is it getting locked cause this is account is locked
Accounts can be locked for various reasons, including unusual activity, security concerns, or violating community guidelines. To unlock your account, you can usually follow the instructions provided in the app or via your registered email. If you need specific assistance with the account locking issue, please refer to the most up-to-date contact information right here on this page.
Asked Apr 2, 2025 2:41 PM
I don't seem to have a recovery email or number for my account and I can't remember my password
If you don't have a recovery email or phone number linked to your account and can't remember your password, your best option is to follow the password recovery steps on the TikTok login page. You may be prompted to verify your identity through any other methods available, such as using a linked social media account. If you're unable to regain access, you can follow the guidelines for account recovery listed on TikTok's platform.
We look to the TikTok issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.