TikTok Customer FAQ

To request a refund for a merchandise charge, it's best to follow the return policy outlined by the seller. Typically, you will need to provide your order details and explain the duplicate charge. Many sellers have specific procedures for handling refunds, which may include submitting a form or contacting customer service directly. If you need further assistance, there is a link to the most up-to-date contact information right here on this page.

If you can't use your phone number or Gmail to recover your TikTok account, you might try logging in with another social media account if you previously linked one. Alternatively, consider checking if you have access to any backup recovery options. Unfortunately, options may be limited without those verification methods.

We understand that having your account permanently banned can be frustrating. To request the reinstatement of your account, you should follow the appeal process outlined in the app or on the TikTok website. Provide any relevant information regarding your situation and express your understanding of the community guidelines. Please note that any decisions regarding bans are at TikTok's discretion.

Если кто-то создал аккаунт на TikTok, используя ваше имя и фото, это нарушение ваших прав. Мы рекомендуем вам сообщить об этом инциденте через функцию отчетов на платформе. Вам следует предоставить все необходимые детали, чтобы команда TikTok могла рассмотреть вашу жалобу и принять соответствующие меры.

If you're locked out of your account due to a shutdown email, you may be able to regain access by using the phone number linked to your account, if applicable. Follow the account recovery steps on the TikTok login page, and choose the option to recover your account through your phone number or any other recovery methods provided. If you still encounter issues, please refer to the contact information available on this page for the most up-to-date support options.