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TikTok Customer FAQ

Top Answers & How-to Guides

How do I Contact TikTok Customer Service?

The question we are asked most often is about how to talk to TikTok customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My TikTok Account?

Using your TikTok account even if you have taken steps to deactivate it or you've forgotten your password or been locked out of your...

How Can I Access My TikTok Without the Password or Email?

If you've lost access to your TikTok account and can't remember the password or email you need to log in, you may be afraid you can...
Ask any question you have about TikTok customer service, get an answer now.

Recent TikTok Customer Questions

يتعذر تغير كلمه السر . يرفض تفيرها

قد يكون هناك عدة أسباب قد تجعل تغيير كلمة المرور غير ممكن. تأكد من إدخال المعلومات الصحيحة ومن أنك تستخدم أحدث إصدار من التطبيق. يجب أيضًا مراعاة الرجوع إلى خيارات استرداد الحساب إذا كنت تواجه مشكلات. إذا استمرت المشكلة، يمكنك الاطلاع على الرابط الخاص بأحدث معلومات الاتصال المتاحة هنا على هذه الصفحة.
Asked Oct 12, 2024 1:33 PM

Why am I getting paid every 15 days

TikTok's payment schedule typically aligns with their payout structure, which is designed to ensure creators are compensated regularly and efficiently. Payments may occur every 15 days to streamline processing, allowing time for verification of views, engagements, and earnings from content. This frequency ensures creators can consistently receive their earnings while allowing TikTok to maintain accuracy in payments.
Asked Oct 7, 2024 3:36 PM

How do I get my account back if I deleted TikTok and when I reinstalled it my account was banned?

If your account was banned after reinstalling TikTok, you may not be able to retrieve it. Accounts that are banned typically result from violations of community guidelines or terms of service. We recommend reviewing TikTok's guidelines to understand potential reasons for the ban. If you believe the ban was in error or want to appeal, you can check for options to appeal the ban within the app or on the website.
Asked Sep 17, 2024 10:16 PM

تم تسجيل الخروج من حسابي ولم اعد أملك الرقم المسجل به

إذا تم تسجيل الخروج من حسابك ولم تعد تملك رقم الهاتف المسجل به، يمكن محاولة استعادة الحساب باستخدام البريد الإلكتروني المرتبط به. اتبع خطوات الاستعادة المرتبطة بالبريد الإلكتروني أو من خلال خيارات الدعم المتاحة عند تسجيل الدخول. إذا لم يكن لديك أي من التفاصيل، فمن الأفضل مراجعة التعليمات المتاحة لاستعادة الحساب.
Asked Sep 1, 2024 8:35 PM

Can I get a phone number for TikTok shop

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Aug 20, 2024 12:59 AM

Help me with my TikTok customer service issue

Account Management

How Do I Recover My TikTok Account?

Using your TikTok account even if you have taken steps to deactivate it or you've forgotten your password or been locked out of your...

How Can I Access My TikTok Without the Password or Email?

If you've lost access to your TikTok account and can't remember the password or email you need to log in, you may be afraid you can...

How Do I Upgrade My TikTok Account to a Pro Account?

Switching to a TikTok PRO account is relatively easy and should be done from within the app itself. To do so, simply tap on your "Privacy...

How Do I Downgrade My TikTok Account from a Pro Account?

If you are unimpressed with the new TikTok PRO account features, you can downgrade your account within the app on your mobile device....

How Do I Unlock My TikTok Account?

If you've been locked out of your TikTok account because you forgot the password, it's easy to regain access to your account. If you've...

How Do I Delete My TikTok Account Permanently?

While many people still thoroughly enjoy TikTok, if you have decided to delete your account, you can do so through the Manage My Account...

Privacy and Security

How Can I Remove My Name from a TikTok Video?

You want to enjoy TikTok without worrying about your privacy being invaded and your name being used in videos without your consent....

What Do I Do If My TikTok Account Was Hacked?

If you've received a notification from TikTok that someone has logged into your account from an unfamiliar device, you need to take...

Technical Issues

What Do I Do If My TikTok Won't Open?

If your TikTok app won't open, there are a few things you can try to fix it. One is enabling Wifi and mobile data on your mobile device....

How Do You Collect Your TikTok Coins?

You can use TikTok coins to make in-app purchases and to send as gifts. There are two ways you can get more TikTok coins. One is simply...

How Come I Can't Record Audio on TikTok?

With a platform focused on brief videos and ease of use, it's easy to see why TikTok has more than 2 billion users since its introduction...

How Come I Can't Record Video on TikTok?

TikTok's popularity knows no bounds with the ideal blend of posting short videos and ease of use, it's no wonder that there are billions...

What Do I Do If TikTok Keeps Crashing?

Many apps in smart devices are useful tools in productivity and entertainment, but they create an inconvenience if the app crashes...

What Do I Do If I See the Message "Unfortunately TikTok Has Stopped Working"?

It's said that you must accept the good and bad of some things, and technology is full of both. It can make our lives easier or harder...

How Do I Know If TikTok Is Down?

Technology is mankind's greatest achievement and can at times be its biggest pain in the neck. Technology is a labor of love for the...
We look to the TikTok issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TikTok issues reported to GetHuman
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