TikTok Customer FAQ

If your TikTok account is hacked, it's crucial to regain control swiftly to prevent unauthorized posts, deletions, and the theft of personal information. Signs of hacking include changes to your password, deleted videos, and unfamiliar posts or messages. First, recover your account by resetting your password via the app

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If you've lost access to your old phone number and cannot receive the login code, try using the email associated with your TikTok account to log in. If you didn't set up an email, you may have to go through the account recovery process, which can be found in the app. Alternatively, check for any options for account recovery by following the instructions provided on the login screen.

You can access your TikTok account without an email by using your phone number if it is linked to your account. Open the TikTok app, tap on "Log in,” and select the option to log in with your phone number. Follow the prompts to receive a verification code via SMS. Enter the code to access your account. If you don't have access to any of these recovery options, it may be challenging to regain access.

If you're not receiving the verification code via email, first check your spam or junk folder. Sometimes, emails can land there. Ensure that your email provider isn't blocking emails from TikTok. If the issue persists, try waiting a bit longer and request the verification code again. Additionally, consider verifying your phone number if that option is available, as it may provide an alternative method for verification.