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Thumbtack Customer FAQ

Top Answers & How-to Guides

What is Thumbtack's Phone Number?

The question we are asked most often is about how to talk to Thumbtack customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Zip Code on Thumbtack?

Changing your ZIP code on Thumbtack is easy — all you need is to follow a few simple steps. The procedure is short and only requires...

How Do I Reactivate My Thumbtack Account?

Thumbtack has made life easier for many customers in the United States in need of providers of various household cleaning, maintenance,...
Ask any question you have about Thumbtack customer service, get an answer now.

Recent Thumbtack Customer Questions

can not add background check to my thumb tack acct

It's important that you provide accurate and trustworthy profiles for customers on Thumbtack. However, as a platform, we don't facilitate the addition of background checks by professionals themselves. Thumbtack has a partnership with a third-party company that conducts background checks on professionals eligible for these checks. If you are eligible, Thumbtack will reach out to you directly to initiate the process. For various reasons, including varying regulations by state and service type, not all professionals will be eligible. Being proactive in offering accurate information, professional licensing, and honest customer reviews can also serve to enhance your reputation on Thumbtack.
Asked Feb 28, 2024 3:47 PM

Help me with my Thumbtack customer service issue

Contacting Support

How Do I Contact Thumbtack.com Support About a Fraudulent Charge?

If you have been charged fraudulently after using Thumbtack.com, you can call customer service, launch a complaint via the website,...

Account Management

How Do I Change My Zip Code on Thumbtack?

Changing your ZIP code on Thumbtack is easy — all you need is to follow a few simple steps. The procedure is short and only requires...

How Do I Reactivate My Thumbtack Account?

Thumbtack has made life easier for many customers in the United States in need of providers of various household cleaning, maintenance,...

Platform Usage

How does Thumbtack work for service professionals?

Thumbtack is a user-friendly platform that connects service professionals with potential clients. First, professionals create a profile...

How does Thumbtack work for customers?

Thumbtack is a user-friendly online platform that connects customers with local professionals to fulfill their specific needs. To utilize...

Service Variety

What kind of services can I find on Thumbtack?

Thumbtack is a versatile online platform that connects users with a wide range of professional services. On Thumbtack, users can find...

Trust and Ratings

Can I trust the reviews and ratings of service professionals on Thumbtack?

Yes, you can trust the reviews and ratings of service professionals on Thumbtack. We take pride in maintaining the integrity of our...

Policies

What are Thumbtack's refund and cancellation policies?

Thumbtack's refund and cancellation policies are designed to ensure a fair and reliable experience for both customers and professionals....
We look to the Thumbtack issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Thumbtack issues reported to GetHuman
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