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Tesco Customer FAQ

Top Answers & How-to Guides

What is Tesco's Phone Number?

The question we are asked most often is about how to talk to Tesco customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Tesco's price match policy?

Tesco's price match policy ensures customers are offered competitive prices on their everyday shopping. If a customer finds an identical...
Ask any question you have about Tesco customer service, get an answer now.

Recent Tesco Customer Questions

Over charged for an item at checkout

If you were overcharged for an item at checkout, visit your local Tesco store with your receipt and speak to a customer service representative. They will assist you in resolving the issue and ensure you are refunded the difference.
Asked Jun 27, 2024 12:22 PM

Charged twice for one item what do I do

If you were charged twice for the same item, visit the store where the purchase was made with your receipt, and speak to customer service for a refund or correction.
Asked Jun 22, 2024 10:16 AM

Your bagged bananas are from Rainforest Alliance sources . Where do your loose bananas come from , please ? Thankyou .

Tesco is committed to sourcing all of its bananas from farms that meet Rainforest Alliance Certified standards, whether they are bagged or sold loose. This ensures not only the highest quality of produce for customers but also supports sustainable farming practices and fair treatment of workers. So, loose bananas in Tesco stores are also sourced from Rainforest Alliance Certified farms.
Asked May 10, 2024 4:05 PM

Club card issue I have been sent 2 new club cards instead of 1. Need to know which one to use.

You can use either of the two Clubcards sent to you. They should both be registered to your account and should work correctly. Tesco occasionally sends out multiple cards for the same account for the convenience of households with multiple members, so they can each use a card. Remember, all points collected with these cards will cumulate to the same Clubcard account.
Asked Apr 19, 2024 12:15 PM

Not happy with service at Tesco checkouts - queue at checkouts very long, not enough staff in checkouts

We're truly sorry you had a disappointing experience while checking out at our store. We aim to provide a fast, efficient, and smooth checkout process for all our customers. We'll make sure to communicate your feedback concerning the long queues and shortage of staff at the checkouts to the relevant team. They will employ strategies to ensure adequate staffing and shorter queue times for the benefit of all customers. We value your feedback and appreciate your patience. Thank you for letting us know.
Asked Mar 25, 2024 11:36 AM

Help me with my Tesco customer service issue

Clubcard Benefits

What are the benefits of having a Tesco Clubcard?

Having a Tesco Clubcard comes with various benefits. Firstly, it offers exclusive discounts on a wide range of products, allowing customers...

Clubcard Points

Can I use my Clubcard points to pay for my groceries?

Yes, you can use your Clubcard points to pay for your groceries at Tesco. With our Clubcard scheme, you earn points every time you...

Returns Policy

What is Tesco's returns policy?

Tesco's returns policy enables customers to return most products for exchange, refund, or repair within 30 days of purchase. The items...

Online Order Tracking

Can I track my online order with Tesco?

Yes, you can track your online order with Tesco. Once your order has been placed and confirmed, you will receive an email notification...

Payment Methods

What payment methods are accepted at Tesco stores?

At Tesco stores, we accept a wide range of payment methods to suit our customers' needs. We strive to provide convenience and flexibility...

Home Delivery

Does Tesco offer home delivery?

Yes, Tesco offers home delivery services to customers. With Tesco's home delivery, customers can conveniently shop for groceries from...

Click and Collect

Can I order groceries online and pick them up at a Tesco store?

Yes, Tesco offers the convenient service of ordering groceries online and picking them up at a Tesco store through their Click & Collect...

Price Match Policy

What is Tesco's price match policy?

Tesco's price match policy ensures customers are offered competitive prices on their everyday shopping. If a customer finds an identical...
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Tesco issues reported to GetHuman
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