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Telkom Customer FAQ

Top Answers & How-to Guides

What is Telkom's Phone Number?

The question we are asked most often is about how to talk to Telkom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the available add-on features for Telkom services?

Telkom offers a range of add-on features to enhance its services. Customers can choose from various options depending on their needs....
Ask any question you have about Telkom customer service, get an answer now.

Recent Telkom Customer Questions

I bought airtime via Capitec app but I didn't receive it

If you bought airtime via the Capitec app and didn't receive it, verify your transaction in the Capitec app to ensure it was processed. Sometimes, there may be delays. If the transaction was completed but the airtime isn't credited, you may need further assistance.
Asked Jul 12, 2024 1:15 PM

No network available on my device?

If there's no network available on your device, try restarting your device, checking for network outages in your area, or ensuring your SIM card is properly inserted. If the issue persists, verify your account status and network settings.
Asked Jul 4, 2024 9:09 AM

How can i pay my subscription to YouTube with my telkom number

Currently, Telkom does not support direct billing for YouTube subscriptions through your Telkom number. You will need to use another payment method such as a credit card, debit card, or PayPal linked to your YouTube account.
Asked Jul 3, 2024 12:30 PM

Pay my bill when it didn't go off by debit order

If your bill didn't get paid by debit order, you can manually pay it through Telkom's self-service portal, via EFT (Electronic Funds Transfer), or by visiting a Telkom store. Use your account number as the reference when making the payment.
Asked Jul 2, 2024 2:32 PM

How do I activate missed calls notifications

To activate missed call notifications on Telkom, dial *61*183# from your Telkom mobile phone. This will enable the missed call alert service, ensuring you receive notifications for missed calls.
Asked Jul 2, 2024 2:03 PM

Help me with my Telkom customer service issue

Services

What services does Telkom provide?

Telkom provides a range of services to meet the diverse communication needs of customers. We offer reliable fixed-line phone connections,...

Billing

Can I check my Telkom bill online?

Yes, you can conveniently check your Telkom bill online. Telkom provides a user-friendly online platform where you can easily access...

Internet Plans

What are the available internet plans offered by Telkom?

Telkom offers a variety of internet plans to suit different needs. These plans range from basic, affordable options to high-speed,...

Relocation

Can I transfer my Telkom services to a new address?

Yes, you can transfer your Telkom services to a new address. Telkom offers a convenient and hassle-free process to ensure a seamless...

Data Usage

Are there any data usage caps on Telkom plans?

No, there are no data usage caps on Telkom plans. Telkom offers unlimited data on all of its plans, allowing you to browse, stream,...

International Calls

What are the international call rates for Telkom?

Telkom offers competitive international call rates to connect customers with their loved ones worldwide. Our international call rates...

Add-ons

What are the available add-on features for Telkom services?

Telkom offers a range of add-on features to enhance its services. Customers can choose from various options depending on their needs....
We look to the Telkom issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Telkom issues reported to GetHuman
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