Stripe doesn't issue refunds to customers using the platform for payments. Please contact the business directly if you need to get a refund. Otherwise, contact your bank for advice. Your last option would be to file a dispute, but the bank decides on its final status. Stripe has no involvement in the final decision of the dispute.
Stripe doesn't issue refunds to customers using the platform for payments. Contact the business directly if you need to get a refund. You may utilize Stripe's charge lookup tool to help you find the business that billed you. To look up charges made to your account, you will need to provide Stripe with the charge amount, charge date, card number, the reason why you're looking up the charge and the reason for contacting Stripe.
If you can't get in touch with the business or they don't respond, your next step would be to contact your bank. They may be able to advise you on what to do next, like opening a dispute.
Disputes or chargebacks protect cardholders from theft or any fraudulent activity. Mastercard, Visa and American Express offer this feature to all their clients. However, before filing a dispute with your bank, ensure that you have exhausted all means of communication to amicably resolve the issue. You can file a dispute if you're not satisfied with how the business handled the problem.
How it works:
Here's what to expect when filing a dispute with your bank:
Take note that Stripe has no involvement in the final decision. Please contact your bank to learn about the final status of the dispute.
If you have questions about Refunds, feel free to read our FAQs or contact Stripe Customer Support.
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