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StockX Customer FAQ

Top Answers & How-to Guides

How do I Contact StockX Customer Service?

The question we are asked most often is about how to talk to StockX customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I return or exchange items on StockX?

Yes, you can return or exchange items on StockX. StockX offers a hassle-free return and exchange policy to ensure customer satisfaction....
Ask any question you have about StockX customer service, get an answer now.

Recent StockX Customer Questions

I am trying to remove a paypal account from my hyperwallet

To remove a PayPal account from your Hyperwallet on StockX, log in to your StockX account, navigate to the Account Settings, and find the Payment Methods section. From there, you should be able to manage and remove your linked PayPal account.
Asked Jul 15, 2024 2:29 PM

Please send me your customer service number

I'm sorry for any misunderstanding, but we are unable to provide direct phone support or a customer service number. All inquiries should be submitted through the Support Page on the StockX website or sent via email to support@stockx.com. This ensures your concerns are documented, tracked and addressed effectively by our team.
Asked Apr 30, 2024 2:22 AM

I bought a pair of shoes they are to small can i get a credit or return for bigger size

Unfortunately, StockX doesn't offer returns, exchanges, or refunds. Once a sale is complete, it is final. StockX is a live marketplace where the prices are determined by supply and demand, and due to this, they can't offer traditional return and refund policies. If your shoes do not fit, it’s recommended to sell them back on the platform to recoup your money and then purchase the appropriate size.
Asked Apr 19, 2024 1:57 PM

Hi i ordered something and accidentally placed the order to the wrong country

We're sorry to hear that! Unfortunately, once an order is placed on StockX, it cannot be modified, which includes changes to the delivery address. Our process and policies require us to maintain a high level of security and validation to prevent fraud. We suggest to cancel your order, if it's still possible, and place a new order with the correct shipping address. If the order has already been processed for delivery, you'll need to reach out to the courier for potential address change options. The ability to change the shipping address may vary depending on the courier's policy. We apologize for any inconvenience caused.
Asked Mar 25, 2024 4:21 PM

I need to know if I’m getting the shoes I bid on

Yes, once your bid is accepted on StockX, the transaction is binding; both the buyer and the seller are committed to the transaction. The seller will ship the sneakers to StockX. Our team at StockX will then authenticate the sneakers to ensure they're as described and in the condition you expect. If everything checks out, we will authorize the payment to the seller and the sneakers will be shipped to you. You can track the progress of your purchase from your StockX account.
Asked Mar 24, 2024 8:10 PM

Help me with my StockX customer service issue

Verification Process

What is the verification process for buying and selling on StockX?

The verification process for buying and selling on StockX ensures transparency and authenticity. When a buyer places an order, the...

Bid/Offers

What happens if my bid or offer gets accepted?

If your bid or offer gets accepted on StockX, it means that another user on the platform has agreed to sell or buy the item at the...

Can I cancel or modify my bid/offer on StockX?

Unfortunately, once a bid or offer has been placed on StockX, it cannot be cancelled or modified. This policy is in place to ensure...

Authentication Process

How does the authentication process work for items on StockX?

The authentication process for items on StockX is rigorous and thorough. Once a seller lists an item for sale, it is sent to StockX's...

Payment Methods

What payment methods are accepted on StockX?

StockX accepts various payment methods to provide a seamless transaction experience. Customers can use major credit cards, including...

Shipping Process

What is the shipping process for buying and selling on StockX?

The shipping process for buying and selling on StockX is seamless and straightforward. If you are a buyer, after successfully purchasing...

Fees

What is the StockX fee structure for buyers and sellers?

StockX employs a transparent and straightforward fee structure for buyers and sellers. For sellers, there are two main fees to consider....

Issue Resolution

What happens if there is an issue with my purchased item on StockX?

If you encounter an issue with your purchased item on StockX, we have got your back. We offer a comprehensive resolution process to...

Returns/Exchanges

Can I return or exchange items on StockX?

Yes, you can return or exchange items on StockX. StockX offers a hassle-free return and exchange policy to ensure customer satisfaction....
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