If your stay at a Sheraton hotel or resort did meet your expectations or the standards Sheraton claims to adhere to, you can file a complaint to Marriott, its parent company. You can use your app or visit the Marriott website to file the complaint. You can also make a complaint and request a refund by contacting Sheraton or Marriott customer support and explaining your situation.
Sheraton Hotels & Resorts is part of the Marriott International family. Sheraton boasts more than 155,000 rooms globally and is known for its luxury properties and excellent guest service. Although the chain has been accommodating guests since 1937 and has a great reputation worldwide, it may not always meet guests' expectations. If you have recently stayed at a Sheraton hotel or resort and found the property to be below Sheraton's standards and not in keeping with your reservation in some way, you can file a complaint with the company. Here's how.
There are a few ways you can file your complaint: via the app, website, or by calling the company.
Filing a Hotel Complaint Through the Marriott App
Filing a Hotel Complaint via the Marriott Website
Guests can also call Sheraton customer service to make a complaint. Be sure you provide the customer representative with the dates of your stay and why you wish to file a complaint about the Sheraton property. Common complaints include the air conditioning system not working, a dirty room or an unpleasant odor in the room. Expect the associate to file your complaint; however, they may not be authorized to offer a refund without further investigation of your claim. In such cases, they will let you know when you can receive a reply.
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