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Shark Vacuum Customer FAQ

Top Answers & How-to Guides

What is Shark Vacuum's Phone Number?

The question we are asked most often is about how to talk to Shark Vacuum customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a way to adjust the height of the brush roll on my Shark Vacuum?

Shark Vacuums typically do not have a manually adjustable brush roll height like some other vacuum brands. However, many models are It is essential for users to consult their specific model's user manual for guidance on its features and how to switch between different cleaning modes. The manual often provides information on the appropriate setting for various surfaces. If additional information is needed, visiting the Shark website could provide further insight or specific product details....
Ask any question you have about Shark Vacuum customer service, get an answer now.

Recent Shark Vacuum Customer Questions

The roller isn’t working and the light is out

If the roller isn't working and the light is out, check to see if the vacuum is properly plugged in and the outlet is functioning. Inspect the roller for any debris that may be clogging it. Ensure the vacuum's brush roll is engaged properly. If these steps do not resolve the issue, there may be a more significant problem that requires professional attention.
Asked Feb 4, 2026 2:17 PM

Shark ultra cyclone doesn't work. Trying to recharge, get blinking light, no power.

If your Shark Ultra Cyclone is not working and the light is blinking, ensure that it's properly connected to the charger. If the indicators still show an issue after charging for the recommended time, the battery may need replacing, or there could be another malfunction. Check for any blockages or debris that could affect performance as well.
Asked Feb 3, 2026 4:52 PM

Power head lights flash and roller doesn't turn

If the power head lights are flashing and the roller isn't turning, it may indicate a blockage or that the vacuum is in a safety mode. We recommend checking for any clogs in the roller and hose. Inspect the roller brush for hair or debris that may be preventing it from spinning. It’s also important to ensure that the vacuum is properly assembled and that all parts are securely connected. If the issue persists, further troubleshooting or servicing may be required.
Asked Feb 1, 2026 1:31 AM

The roller brush on my Shark Navigator vavuum quit yesterday, one month after I purchased it. It was not registeted. How do I return it?

To return your Shark Navigator vacuum, locate the return policy information on the packaging or receipt you received with your vacuum. Generally, returns can be made within a specified period if the product is in its original condition. Pack the vacuum securely, include all original accessories, and follow the instructions for return shipping if required. If you need more detailed guidance, please check the return policy linked on this page.
Asked Jan 27, 2026 10:36 PM

How di I find a replacement hose for a shark la401 vacuum cleaner

To find a replacement hose for the Shark LA401 vacuum cleaner, we recommend checking the product page associated with your vacuum model on the Shark website. There, you should find compatible replacement parts listed, including the hose.
Asked Jan 24, 2026 11:53 PM

Help me with my Shark Vacuum customer service issue

Registration and Warranty

How Do I Register My Shark Vacuum?

To register your Shark vacuum, you'll need the model number and serial number. You can find this information on the label located on...

What is the warranty period for Shark Vacuums?

Shark Vacuums typically come with a warranty period of five years from the date of purchase. This warranty covers defects in workmanship...

Maintenance and Safety

How Do I Get a Replacement Part for My Shark Vacuum?

Getting your Shark parts replaced is easy and can be done right from their website. You will need to know the model number of the product...

Are there any safety precautions I should take when using my Shark Vacuum?

When using a Shark Vacuum, it is important to follow certain safety precautions to ensure both the user and the vacuum are protected. It is advisable to keep the vacuum away from water and wet areas to prevent electrical hazards. Users should ensure that the vacuum cleaner is unplugged when not in use or when performing maintenance such as cleaning filters or emptying dust cups. During operation, it is important to supervise children and pets to avoid accidents. Users should also be cautious not to vacuum any items that could damage the vacuum or cause injury, such as large debris, liquids, or any flammable materials. Regularly checking the vacuum for damages and ensuring filters and brushes are clean will help maintain optimal performance and safety. For more specific safety guidelines, visiting the Shark website may be helpful....

How often should I replace the filters in my Shark Vacuum?

The frequency with which filters in a Shark Vacuum should be replaced typically depends on the specific model and usage. Generally,...

Can I use my Shark Vacuum with an extension cord?

Using an extension cord with a Shark Vacuum is generally not recommended. Shark Vacuums are designed to operate optimally when plugged...

Usage and Features

Are Shark Vacuums suitable for use on both carpets and hard floors?

Shark Vacuums are designed to be versatile and effective on both carpets and hard floors, making them a popular choice for many households....

What is the suction power of Shark Vacuums?

The suction power of Shark Vacuums varies depending on the specific model and type of vacuum cleaner. Generally, Shark Vacuums are...

Can I use my Shark Vacuum without the brush roll?

Using a Shark Vacuum without the brush roll is generally not recommended. The brush roll is specifically designed to agitate carpets...

Do Shark Vacuums come with attachments for cleaning stairs and upholstery?

Yes, Shark Vacuums come equipped with attachments specifically designed for cleaning stairs and upholstery. These attachments are included...

Can I use my Shark Vacuum to clean pet hair?

Shark Vacuums are specifically designed to tackle various cleaning challenges, including the removal of pet hair. Many Shark models...

Is there a way to adjust the height of the brush roll on my Shark Vacuum?

Shark Vacuums typically do not have a manually adjustable brush roll height like some other vacuum brands. However, many models are It is essential for users to consult their specific model's user manual for guidance on its features and how to switch between different cleaning modes. The manual often provides information on the appropriate setting for various surfaces. If additional information is needed, visiting the Shark website could provide further insight or specific product details....
We look to the Shark Vacuum issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Shark Vacuum issues reported to GetHuman
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