SeatGeek Customer FAQ

If you haven't received payment for a ticket you sold, first check your account to confirm the sale was completed successfully. Ensure that you’ve provided the correct payment information. If everything appears correct and the payment is still pending, we recommend reviewing your transaction history for any updates. It may take a short time for payments to process. If you need further assistance, please refer to the most up-to-date contact information available on this page.

If you received a notification about a successful ticket sale but have not received payment, there may be a delay in processing. Payments are typically sent out within a specified timeframe after the event occurs. Check the details of the sale and the payment timeline provided. If the payment is still not processed after the expected time, please refer to the contact information provided on this page for further assistance.

To cancel extra tickets purchased by mistake, you would need to follow the refund policy specific to the event. Typically, if the tickets are eligible for a refund, you can initiate the cancellation through your SeatGeek account. Check your order details for options to manage or cancel your tickets. If the tickets are non-refundable, they may not be cancelable.

If you're having trouble selling or returning the ticket your brother transferred to you, make sure you're logged into the correct SeatGeek account and that the ticket is still in your possession. Sometimes, there may be restrictions based on the event or transfer type. Check the specific event's policies regarding ticket transfers and resales. If the options remain unavailable, please refer to the most up-to-date contact information link on this page for assistance.

If you have printed the tickets and they were confirmed, you typically do not need anything else. The printed tickets should have a barcode on them that will be scanned for entry at the event.