If you used the REI gift card balance checker tool and it couldn't find your card, froze up, or displayed a balance that is lower than it should be, there are several potential causes of the problem. You may have made a mistake when entering the card numbers, your internet connection could be down, REI's server could be having technical problems, or someone could have hacked your account or stolen your card.
REI issues its own gift cards and a way to check the balance of these cards with an online tool. If you checked your REI gift card balance and it either wouldn't load at all or the tool displayed the wrong balance, you need to figure out the cause of the problem and fix it before you use the card again. This article will teach you how to do that.
First off, the problem has nothing to do with the gift card expiring, no matter how long it's been since you got it. REI gift cards do not expire.
If the system can't find your gift card, the first thing to do is enter the PIN and gift card number again, in case you made a mistake the first time. Double check that you entered the numbers correctly by checking the numbers printed on a physical gift card or in a digital card's delivery email.
If the gift card balance checker just freezes instead of loading either a balance or an error message, check that your computer hasn't lost its internet connection. If it has, it's freezing up because it's endlessly waiting for a reply that never comes from REI's server.
If that's not the problem then it's likely that REI's server is having some sort of malfunction. There's not really anything you can do but wait for REI's IT people to fix things. If they don't, contact REI's customer service department and report what's happening.
If REI's balance tool is working but it shows the wrong balance, one that is too low, check for signs that someone stole your card, or at least the card numbers. Theft could explain the low balance. Make sure that you can still locate your gift card, if it's a physical one. If you can't, theft does seem like the probable cause of the balance issue.
If your REI gift card is digital, get online and sign into your REI account. Check your recent purchases. If you find purchases that you didn't make then somebody has somehow gotten your gift card numbers or even hacked your account. Change your password.
If your REI account was hacked or your gift card stolen, contact REI's customer service department and tell a representative what happened. If you still have your gift card numbers, make sure you have them on hand. The representative may cancel the card and issue a new one with the old card's remaining balance. However, the company is unlikely to get your missing balance back. You can also report the theft to the police. It's also very unlikely that the police can get your balance back either.
If you need help figuring the problem out, contact REI's customer service department. You can talk to a representative by phone, chat, or help forum.
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