In a nutshell: When your PlayStation account gets hacked, it can leave you feeling vulnerable to unauthorized charges and changes to your personal details. To seek assistance from PlayStation, start by explaining how you were hacked and follow these steps:
When you put time and energy into gaming, it can be a terrible feeling when your PlayStation account gets hacked. Unfortunately, this puts your account at risk for everything from unauthorized charges to changes to your personal details. The best thing you can do is contact PlayStation for assistance, using the following steps.
Explanation of how you were hacked
Phone
From your phone's Internet browser, go to PlayStation's website.
There are three horizontal lines in the upper left corner of the PlayStation website. Click on the three lines to open the drop-down menu.
Locate the "Support" section and click on it. Doing so will open a sub-menu.
Click on the blue circle with a white "?" in it that's above "Support." This will take you to the "PlayStation Support" page.
Since your issue is a security one, locate the section that says "Account & Security" and click on it. You'll be taken to the "PlayStation Support Account & Security" page.
On the "PlayStation Support Account & Security" page, locate the section that says "Security and privacy" and click on it. You'll be taken to a sub-section.
On the page, locate the "Compromised accounts" section and click on it. You'll be directed to another page.
There are three potential issues on this page, two of which could pertain to your hacked PlayStation account. You can choose either "I have an account: I don't recognize a payment" or "I don't recognize an email about a change to my account." Click on the section corresponding to your issue, which will open a drop-down menu.
Each section recommends what steps to try with each issue. Try all the suggested actions. If none of your efforts work, move on to the next step.
If your issue wasn't resolved, it's ideal to contact PlayStation support and explain your concerns.
It can feel violating when your PlayStation account gets hacked. However, the good news is that there are several options you can try to regain control of your account. Try each one until you get a resolution for your issue.
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