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PlatePass Customer FAQ

Top Answers & How-to Guides

What is PlatePass's Phone Number?

The question we are asked most often is about how to talk to PlatePass customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use PlatePass in rental vehicles outside the United States?

No, PlatePass can only be used in rental vehicles within the United States. PlatePass operates using tolling transponders and billing...
Ask any question you have about PlatePass customer service, get an answer now.

Recent PlatePass Customer Questions

Charged for tolls even though I had my own local SunPass transponder

We're sorry to hear that. If you already have a local SunPass transponder but still got charged with PlatePass fees, it's likely due to the transponder not functioning or not being properly mounted in your vehicle. There can also be instances of number plate misreads by tolling authorities, leading to such charges. It's necessary to ensure your SunPass account is active, adequately funded, and the transponder is sufficiently read by the toll equipment to avoid these charges.
Asked Apr 10, 2024 3:55 PM

Help me with my PlatePass customer service issue

Overview

What is PlatePass?

PlatePass is an automated toll payment service that provides convenience and efficiency for drivers traveling on toll roads throughout...

Functionality

How does PlatePass work?

PlatePass works by utilizing a small electronic transponder that is mounted on your vehicle's windshield. When you pass through a participating...

Coverage

What toll facilities accept PlatePass?

PlatePass is accepted at toll facilities across the United States, making it a convenient and hassle-free option for toll payment....

Multi-state Use

Can I use PlatePass in multiple states?

Yes, PlatePass can be used in multiple states. PlatePass is an electronic toll payment system that enables drivers to pay tolls without...

Fees

What are the fees associated with PlatePass?

The fees associated with PlatePass vary depending on the state and location where the toll is incurred. In most cases, PlatePass charges...

Transponder

Can I use PlatePass without a transponder?

Yes, you can use PlatePass without a transponder. PlatePass offers the convenience of paying tolls electronically without the need...

Penalties

What happens if I drive a rental vehicle without PlatePass?

If you drive a rental vehicle without PlatePass, you may be responsible for paying toll fees separately. PlatePass offers a convenient...

International

Can I use PlatePass in rental vehicles outside the United States?

No, PlatePass can only be used in rental vehicles within the United States. PlatePass operates using tolling transponders and billing...
We look to the PlatePass issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PlatePass issues reported to GetHuman
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