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Partsgeek.com Customer FAQ

Top Answers & How-to Guides

What is Partsgeek.com's Phone Number?

The question we are asked most often is about how to talk to Partsgeek.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a physical store location?

No, Partsgeek.com does not have a physical store location. We are an online retailer that specializes in selling auto parts and accessories....
Ask any question you have about Partsgeek.com customer service, get an answer now.

Recent Partsgeek.com Customer Questions

I ordered two parts a fuel pump and a water pump.Ididnt received the water pump.I received the fuel pump. This is an incomplete order, the order number is 18-118270736

We're sorry to hear about the incomplete order. To resolve this, we recommend finding the contact link on the page you're viewing, which will provide the most current information for reaching Partsgeek's customer service. They will be able to check your order status and rectify any issues. While we know this isn't ideal, they are certainly there to help make right any problems with your order. Please have your order number ready when contacting them to expedite the process.
Asked May 2, 2024 5:41 AM

where do I put my tracking number for returns

You put your tracking number for returns within the return package that's sent back to Partsgeek.com. It's important to note the tracking number on the shipping receipt after mailing off your return. This number allows you to track when Partsgeek receives your return. Also, if there is a Returns section in your account dashboard on the website, you may be able to input that tracking number there for further reference. Please be sure to keep the receipt or documentation proving you have sent the items back. This is your proof of return while you wait for Partsgeek to process it.
Asked Mar 28, 2024 12:55 AM

Power steering line for 09 pt cruiser

Yes, PartsGeek.com does provide a selection of power steering hoses for a 2009 PT Cruiser. The site's detailed catalog system should allow you to find the exact part you're looking for. You can search by the make, model, and year of your vehicle. Prices and availability may vary depending on the chosen brand and product, so we encourage you to browse through the available options to find the one that best suits your needs. Remember, it's critical to use the correct power steering line to ensure proper vehicle performance.
Asked Mar 16, 2024 11:08 AM

i ordered 2000 pontiac montana front rotors and brakes i recived the wrong ones pls send me the one that fit or return order #081118963470

We're sorry to hear that you've received the wrong parts for your 2000 Pontiac Montana. To resolve this issue, please login to your Partsgeek account. Once you're logged in, navigate to "My Orders," find the order number you've mentioned, and follow the instructions for returns or exchanges. Please make sure you have the details of the parts you need handy. You'll want to move quickly, as Partsgeek has a 30-day return policy. If more than 30 days have passed, we may not be able to assist with a return or exchange. We apologize for any inconvenience this may have caused.
Asked Feb 27, 2024 12:23 AM

Help me with my Partsgeek.com customer service issue

Returns and Shipping

How do I return an order to Partsgeek.com?

Partsgeek has a strict 30-day return policy where items cannot be returned after the allotted time. You need an RMA number to process...

What is the shipping cost for my order?

At Partsgeek.com, the shipping cost for your order is determined by various factors that include the weight, dimensions, and destination...

How long does it take to receive an order?

At Partsgeek.com, we strive to ensure prompt and efficient order delivery. The time it takes to receive your order depends on several We understand the importance of receiving your parts quickly, and we offer expedited shipping options for those in need of urgent delivery. Please keep in mind that unforeseen circumstances such as weather conditions or carrier delays may affect the estimated delivery time. Rest assured, we provide tracking details to help you stay informed about the status of your order....

Can I track my order?

Yes, customers can track their orders on Partsgeek.com. Once an order is processed and shipped, a tracking number is provided to the...

Do you offer international shipping?

Yes, Partsgeek.com offers international shipping. We understand that our customers come from all around the world, which is why we...

Payment and Cancellation

What payment methods do you accept?

We accept several payment methods to provide convenience and flexibility to our customers. At Partsgeek.com, you can conveniently pay...

Can I cancel my order?

Yes, you can cancel your order on Partsgeek.com. However, it is important to note that cancellations can only be made before the order...

Policies and Warranties

What is your return policy?

At Partsgeek.com, we understand that sometimes returns are necessary. That is why we offer a hassle-free return policy. If you are...

Do you offer any warranty on parts?

Yes, Partsgeek.com offers a warranty on parts. We understand the importance of ensuring our customers receive high-quality products...

Shipping Options

Can I expedite my shipping?

Yes, at Partsgeek.com, we offer expedited shipping options to ensure your automotive parts reach you quickly. We understand that time...

Promotions and Discounts

Are there any discounts or promotions available?

Yes, Partsgeek.com offers various discounts and promotions to help customers save on their purchases. We frequently have special offers...

Store Location

Do you have a physical store location?

No, Partsgeek.com does not have a physical store location. We are an online retailer that specializes in selling auto parts and accessories....
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