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NHS Direct Customer FAQ

Top Answers & How-to Guides

What is NHS Direct's Phone Number?

The question we are asked most often is about how to talk to NHS Direct customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is NHS Direct available 24/7?

Yes, NHS Direct is available 24/7. Our helpline is always open, ensuring round-the-clock access to medical advice and support. Whether...
Ask any question you have about NHS Direct customer service, get an answer now.
Contact NHS Direct customer service

General

What is NHS Direct?

NHS Direct is an informational service provided by the National Health Service (NHS) in the UK. It offers a convenient and accessible...
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Services

What services does NHS Direct provide?

NHS Direct provides a range of services aimed at delivering convenient and reliable healthcare information and advice to the public....
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Can NHS Direct provide emergency medical assistance?

NHS Direct does not provide emergency medical assistance. In case of emergencies, individuals are advised to call 999 or visit their...
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Can NHS Direct provide medical advice for specific conditions or symptoms?

Yes, NHS Direct can provide medical advice for specific conditions or symptoms. Our trained healthcare professionals are available...
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Can I access my medical records through NHS Direct?

No, you cannot access your medical records through NHS Direct. NHS Direct is an online and telephone helpline service that provides...
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Information

What information do I need to provide when using NHS Direct services?

When using NHS Direct services, you will need to provide various information to ensure appropriate and efficient healthcare assistance....
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Cost

Is there a cost associated with using NHS Direct services?

No, there is no cost associated with using NHS Direct services. NHS Direct is a free helpline available 24/7 for medical advice and...
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Languages

What languages is NHS Direct available in?

NHS Direct is available in multiple languages to ensure everyone can access their services. Apart from English, the primary language...
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Availability

Is NHS Direct available 24/7?

Yes, NHS Direct is available 24/7. Our helpline is always open, ensuring round-the-clock access to medical advice and support. Whether...
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Help me with my NHS Direct customer service issue

Ask any question you have about NHS Direct customer service. We will do our best to get you answers right away.
We look to the NHS Direct issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
NHS Direct issues reported to GetHuman
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