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MyPoints Customer FAQ

Top Answers & How-to Guides

How do I Contact MyPoints Customer Service?

The question we are asked most often is about how to talk to MyPoints customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I track my earning and redeeming history on MyPoints?

Yes, MyPoints provides a convenient way for members to track their earning and redeeming activities. By logging into your MyPoints...
Ask any question you have about MyPoints customer service, get an answer now.

Recent MyPoints Customer Questions

I redeemed points on July 7 and have not received my gift cards

It can take up to 10 business days to process and deliver online gift cards after redemption. For physical gift cards, the delivery time is typically 2-4 weeks. If this time frame has passed and you still have not received your gift card, please check your email, including your spam folder, for any updates.
Asked Jul 24, 2024 12:39 AM

Account deactivated when trying to log in

If your MyPoints account has been deactivated when trying to log in, it could be due to inactivity over a long period, violation of the terms of service, or a temporary security issue. If it's because of inactivity, MyPoints generally deactivates accounts that have been idle for more than 6 months. If you believe it's a mistake, we recommend checking the email associated with your account for any notifications or messages from MyPoints. If you didn't receive an email or if the email doesn't explain the situation, use the 'Contact Us' link on this page for the most up-to-date contact information for MyPoints. They will assist in understanding and potentially resolving the issue.
Asked May 26, 2024 5:53 AM

How can I get my points to change my old email address janiceragsdale18@gmail.com to my new email address? I've requested this over and over.

To update your email address on MyPoints, log in to your account, navigate to your account settings, and look for a section related to personal information or account details. Here, you should be able to edit your current email address and input your new one. Once you've done that, make sure to save your changes. If for some reason this doesn't work, there is a link with the most up-to-date contact information here on this page. Please note, for security purposes, never share your login credentials or personal details such as an email address publicly. Be sure to do these changes privately using your own device.
Asked May 23, 2024 3:43 PM

How can I change my email address to my new email address?

To change your email address on MyPoints, log into your account first. Then, navigate to "Account Settings" usually in the top right corner of the homepage under your account name. Once you're in the Account Settings, find the "Email Address" section. Here, you can update your email address. After entering the new email, be sure to save your changes. Please also bear in mind that you'll need to verify your new address via an email MyPoints will send to that address. Check your email's inbox, and click on the verification link to finalize the change.
Asked May 4, 2024 1:46 PM

what happened to all my points? I did not order those target gift cards.

We're sorry to hear about this issue. Any abrupt changes in your points balance definitely needs to be addressed. If you believe that unauthorized transactions have been made on your account, we recommend that you change your MyPoints account password immediately for security purposes. You can then alert the MyPoints customer support team about the issue. They will look into your account history to verify any discrepancies and possibly recover lost points.
Asked May 2, 2024 2:06 PM

Help me with my MyPoints customer service issue

Overview

What is MyPoints?

MyPoints is a loyalty rewards program that offers members various ways to earn points, which can be redeemed for gift cards, cash-back,...

How does MyPoints work?

MyPoints is a rewards program that allows members to earn points by shopping online, taking surveys, reading emails, playing games,...

Redeeming Points

What can I redeem my points for on MyPoints?

On MyPoints, you can redeem your points for a variety of rewards. We offer a wide range of options to cater to your preferences. You...

How long does it take to receive rewards after redeeming points?

After redeeming your points on MyPoints, the time it takes to receive your rewards may vary depending on the type of reward chosen....

Membership

Is there a minimum age requirement to join MyPoints?

Yes, there is a minimum age requirement to join MyPoints. Individuals must be at least 18 years old to become a member of the platform....

Referral Program

Can I earn points for referring friends to MyPoints?

Yes, you can earn points for referring friends to MyPoints! MyPoints offers a referral program that rewards you when your friends sign...

Fees and Costs

Are there any fees or costs associated with using MyPoints?

No, there are no fees or costs associated with using MyPoints. It is absolutely free to join and participate in the program. You can...

Payment Methods

What are the available payment methods for redeeming points?

MyPoints offers various payment methods for redeeming points. Members can choose between e-gift cards, physical gift cards, or PayPal...

International Use

Can I use MyPoints internationally?

Yes, MyPoints can be used internationally. As of now, MyPoints is available for members residing in the United States and Canada. However,...

Tracking History

Can I track my earning and redeeming history on MyPoints?

Yes, MyPoints provides a convenient way for members to track their earning and redeeming activities. By logging into your MyPoints...
We look to the MyPoints issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MyPoints issues reported to GetHuman
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