Metro by T-Mobile Customer FAQ

To switch your service to another phone, insert your Metro by T-Mobile SIM card into the new device. Ensure that the new phone is compatible with Metro's network. If necessary, you may need to unlock the new phone or set it up by following the on-screen prompts. If you're transferring from a different carrier, you may also need to initiate a porting process to keep your old phone number.

To correct information on your account, log into your Metro by T-Mobile account online or through the app. Navigate to the account settings section where you can update your personal information. Make sure to save any changes you make.

You can find your PUK code by logging into your Metro by T-Mobile account online or through the Metro by T-Mobile app. Additionally, the PUK code can often be found on the SIM card packaging or by checking with customer service. There is a link to the most up-to-date contact information right here on this page you are viewing.

If you are locked out of your device, you can try a factory reset to regain access. Keep in mind that this will erase all data on the device. To perform a factory reset, you generally need to power off your device, then use a specific combination of buttons to enter recovery mode. Refer to your device's manual or manufacturer’s website for detailed instructions. If you're unsure, please check the support resources available on this page for further guidance.

Metro by T-Mobile does not typically provide phone repair services through local stores. Customers looking for repairs should consider contacting the manufacturer or your local third-party repair services.