How Do I Schedule an Appraisal with Metlife?

It's important to call your MetLife Auto Insurance as soon as possible following an accident or damage done to your vehicle. They will work with you, the police, and the appraiser to ensure repairs are done quickly and efficiently. Your MetLife Auto Insurance Agent will guide you through this process every step of the way of getting your vehicle appraised.

If the damage done to your vehicle is minor you might be able to use the MetLife Auto & Home Choice Express service through your online app. This will allow you to send in pictures of the damage for the appraisal to be done through a review of the images. This can save you a lot of time and hassle for minor damage.

If the damage is substantial, you'll need to have your vehicle appraised by an in-house MetLife Auto Insurance Agent. Your appraisal can be booked in the following ways:

Schedule Through Your Online Account

1. You will need to start a claim before you can schedule the appraisal. Start by logging into your online profiles and start a click on the submit a new claim button
2. You will need to submit the following information in the claim form: Your insurance policy number, when and where the accident occurred, the make, model, and year of your vehicle, pictures of the damage, who was driving the vehicle when damaged, brief injury descriptions, the current location of your vehicle, if it was towed and a brief written description of the accident
3. The information will be added to the claim form and submitted to Metlife Auto Insurance
4. An appraiser will then be assigned to your claim and will contact you with the date and time for the appraisal
5. Depending on the state of the vehicle and if it is still drivable, the appraiser will confirm the place and date for the appraisal of the vehicle
   

Schedule Through The App

MetLife has developed an app for your mobile devices. To schedule an appraisal with Metlife Auto Insurance you can follow the below steps:

1. Log in to the MetLife mobile app on your device
2. Tap the start new claim button
3. Submit the requested information for the claim like Your insurance policy number, vehicle type, description of the accident, etc.
4. Based on the damage Metlife Insurance will advise you to either submit pictures for an online-based appraisal or assign you an appraisal agent who will contact you to book the appraisal

Schedule Through The Phone

1. To schedule an appraisal over the phone you need to call MetLife Auto Insurance
2. The agent will capture the details of the accident and assist you with completing the claim
3. You will then be assigned an appraisal agent to complete the inspection of the vehicle. The agent will contact you to set up a suitable date and time for the appraisal

If you are stuck with any of the above processes you can always contact MetLife Auto Insurance at any time for assistance.