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Marriott Customer FAQ

Top Answers & How-to Guides

What is Marriott's Phone Number?

The question we are asked most often is about how to talk to Marriott customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where can I find information about Marriott's loyalty program?

You can find comprehensive information about Marriott's loyalty program, known as Marriott Bonvoy, on our website. Simply visit our...
Ask any question you have about Marriott customer service, get an answer now.

Recent Marriott Customer Questions

I have not received confirmation email

We're sorry to hear that you haven't received your confirmation email. After completing your booking, a confirmation email is typically sent within a few minutes to the email address provided during booking. Please ensure to check your junk or spam folder as sometimes these emails can be redirected there. If you still can't locate it, it's possible that the email address entered was incorrect. Please contact Marriott directly to verify your booking details and resend the confirmation. We are unable to assist you with this directly, as it requires accessing personal information that we do not have access to.
Asked Mar 16, 2024 3:50 AM

extend expiring free night certificate

Marriott Bonvoy offers the ability to extend the expiration date of Free Night Awards in some cases, especially due to circumstances like Covid-19, when travel may not be possible. The precise policies may vary over time, so it will be important for you to reach out directly to Marriott Bonvoy for the most current and accurate information. They will be able to assist you based on your specific situation and award details.
Asked Mar 12, 2024 5:01 AM

Help me with my Marriott customer service issue

Check-in/Check-out

What are the check-in and check-out times at Marriott?

Check-in time at Marriott hotels is typically 3:00 PM. This allows adequate time for cleaning and preparing rooms for incoming guests....

Cancellation Policy

What is Marriott's cancellation policy?

Marriott's cancellation policy allows guests to cancel their reservation without incurring any fee if done at least 24 hours prior...

Rewards Points

Can I earn rewards points when I stay at Marriott?

Yes, you can earn rewards points when you stay at Marriott. As a member of the Marriott Bonvoy program, you have the opportunity to...

Discounts/Promotions

Does Marriott offer any special discounts or promotions?

Yes, Marriott offers various special discounts and promotions to enhance the guest experience. They understand the importance of value...

Room Amenities

What amenities are included in the room rate at Marriott?

The room rate at Marriott includes numerous amenities to enhance guests' experiences. All rooms are equipped with comfortable beds,...

Fitness Center

Does Marriott have a fitness center?

Yes, Marriott hotels provide on-site fitness centers for guests to maintain their active lifestyle. Our fitness centers are fully equipped...

Pets

Are pets allowed at Marriott hotels?

Yes, Marriott hotels are generally pet-friendly. Many properties within the Marriott brand allow guests to bring their pets along for...

Wi-Fi

Is Wi-Fi available at Marriott?

Yes, Wi-Fi is available at Marriott hotels. Marriott provides complimentary Wi-Fi access for Marriott Bonvoy members who book directly...

Airport Shuttle

Does Marriott provide airport shuttle service?

Yes, Marriott offers airport shuttle service at select locations. The availability of shuttle service varies depending on the specific...

Loyalty Program

Where can I find information about Marriott's loyalty program?

You can find comprehensive information about Marriott's loyalty program, known as Marriott Bonvoy, on our website. Simply visit our...
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