How Do I Return an Item to Macy's from Their Cyber Monday Sale?

Every year, Macy's holds a Cyber Monday sale in which it offers discounts on many popular electronic items. If you made a Cyber Monday purchase from Macy's and are not satisfied with it, you can learn about Macy's return policy and procedure below.

Macy's Return Policy

Most items can be returned in store and by mail within 90 days of Cyber Monday. The period is 60 days for small electronic items. Tech watches must be returned within 30 days. Tech accessories and Apple products must be returned within 14 days.

If you have the receipt, the credit card you used for the purchase, the packing slip, or the return label, you will be eligible for a refund in the form of the payment you used for the purchase. If you have a gift receipt, you will be eligible for a refund in the form of store credit. If you have no proof of purchase, you still might be eligible for store credit at the item's lowest selling price.

Returned items should be in their original condition with the original tags. Tech watches and accessories must be in their original packaging. Apple merchandise must be returned to a Macy's store that sells Apple merchandise. Shipping fees are non-refundable. Your account will be credited 3 to 5 business days after your return is received.

If you purchased your item in a store then it must be returned to a store. If you purchased your item online, you can either return it to a store or return it by mail.

Making a Return

Store Returns

1. Package your item in the original packaging if the rules above require it.
2. Take your proof of purchase with you.
3. Go to any nearby Macy's store to return the item at the customer service desk.

Mail Returns

1. Go to Macy's home page.
2. Click on the Sign In icon in the upper right corner.
3. Sign in to your Macy's account.
4. Scroll to the bottom of the page.
5. Click on Return Policy under the Need Help? header.
6. Click on the Start a Return icon under the Return by Mail header.
7. Enter the order number in the text field provided.
8. Enter your email or phone number in the text field provided.
9. Check whether or not the order was a gift.
10. Click on the View Order Details button.
11. Select the item you want to return.
12. Print out the return label.
13. Pack up the item and return the proof of purchase with it.
14. Attach the return label.
15. Take the package to a UPS location and ship it for free.

If you have any questions about the return process or the item you are returning, you can contact Macy's customer service. It has phone, chat, and email support options.