MEC.ca Customer FAQ
Top Answers & How-to Guides
What is MEC.ca's Phone Number?
The question we are asked most often is about how to talk to MEC.ca customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How do I create an account?
To create an account on our website, simply click on the "Sign In" link located at the top right corner of our homepage. You will then...
Ask any question you have about MEC.ca customer service, get an answer now.
Account Setup
How do I create an account?
To create an account on our website, simply click on the "Sign In" link located at the top right corner of our homepage. You will then...
Website Information
What is MEC.ca?
MEC.ca is an online retail platform owned and operated by Mountain Equipment Co-op (MEC). MEC is a Canadian cooperative that specializes...
Shipping Options
What are the shipping options?
MEC.ca offers two shipping options for the convenience of customers. The first option is Standard Shipping, which is free for orders...
Return Policy
What is the return policy?
Our return policy at MEC.ca allows customers to return any unused or defective product within 30 days of purchase. To be eligible for...
Order Tracking
Can I track my order?
Yes, you can track your order on MEC.ca. Once your order has been processed and shipped, you will receive a confirmation email that...
Order Changes
Can I cancel or change my order?
Yes, you can cancel or change your order on MEC.ca. However, please note that MEC aims to process orders quickly, so if you need to...
Product Warranty
What is the warranty on products?
At MEC.ca, we offer a warranty on all our products. Our standard warranty period is one year from the date of purchase. During this...
Help me with my MEC.ca customer service issue
Ask any question you have about MEC.ca customer service. We will do our best to get you answers right away.
We look to the MEC.ca issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MEC.ca issues reported to GetHuman