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Keurig Customer FAQ

Top Answers & How-to Guides

What is Keurig's Phone Number?

The question we are asked most often is about how to talk to Keurig customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use non-Keurig branded pods in my machine?

Yes, you can use non-Keurig branded pods in your Keurig machine. Keurig machines are compatible with several different types of pods,...
Ask any question you have about Keurig customer service, get an answer now.

Recent Keurig Customer Questions

unit turns on but will not brew

If your Keurig unit is turning on but not brewing, first ensure there's enough water in the reservoir and try a brew. Otherwise, a simple reset may help. Unplug it for a few minutes, then plug it back in, fill the water reservoir, and try brewing again. If your machine has a descale notification, it's also possible that it needs descaling due to mineral build-up—follow the instructions for descaling in your machine's manual. If these steps don't resolve the issue, there may be a mechanical problem that needs professional attention.
Asked Mar 19, 2024 6:12 PM

Help me with my Keurig customer service issue

Order Tracking

How Do I Track My Keurig.com Order?

A nice, hot drink is a great way to relax after a long day or warm up when the weather is cold. When you order equipment or pods from...

Warranty Information

What is the warranty for Keurig machines?

Keurig machines come with a one-year limited warranty, covering any defects in materials or workmanship experienced under normal household...

Return Policy

What is the return policy for Keurig?

Keurig offers a hassle-free return policy for its customers. If you are not completely satisfied with your Keurig product, you have...

Descaling Methods

What is the best way to descale my Keurig?

To descale your Keurig and ensure optimal performance, follow these steps. First, power off the machine and unplug it. Remove any remaining...

Pod Compatibility

Can I use non-Keurig branded pods in my machine?

Yes, you can use non-Keurig branded pods in your Keurig machine. Keurig machines are compatible with several different types of pods,...
We look to the Keurig issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Keurig issues reported to GetHuman
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