Keurig Customer Service Issues

Dear Sir/Madam, I want to address an issue regarding a DrinkWorks machine received as a Christmas [redacted] gift, which has been discontinued. Despite efforts to get reimbursed, we have encountered challenges with the process as the refund check promised for the end of March has not arrived. Our recent communication with a DrinkWorks representative mentioned an email response missed by us, leading to a denial of the refund. However, we did not receive such an email or were informed about any additional steps during previous conversations. We are disappointed with the lack of clarity and the inconvenience caused as loyal Keurig customers. We urge for the immediate fulfillment of the promised refund and seek resolution promptly. Please refer to the provided claim number for further details. We hope for a swift and satisfactory resolution to this matter. Thank you. Claim # WFC[redacted]

I've experienced frustration with a return process for a faulty coffee maker. Despite providing all necessary information six times, I have encountered rudeness and interruptions. My name was consistently misspelled. I purchased the coffee maker in January [redacted], only to discover it didn't work when I tried using it in May for guests. For a premium price, one would expect better quality. I've encountered a three-day delay due to issues with the submitted pictures, although they seem clear on my end. Similarly, my daughter's Keurig, bought separately, also didn't function properly. Repeatedly explaining the malfunction of the new coffee maker has been exhausting.

I ordered Brewer #[redacted]06 in February [redacted]. I didn't need a new one as I loved my old Keurig, which worked well for six years. I bought the new one because it was on sale and had a more modern look, but I'm disappointed. The issue in the attached picture has occurred over a dozen times with different k-cup brands like Green Mountain and Folgers. This has happened to three different users, not just me. It's frustrating to have so many mornings without coffee on my way to work. My old brewer never had any problems like this. Our household is gentle with the machine, using it once or twice a day at most. Very dissatisfied!

My coffee maker won't work properly after descaling. It keeps shutting off and displaying messages about descaling or adding water. This has been frustrating for me as I've never had to descale coffee makers before. I believe descaling might be a way for the company to make more money. In my experience, my coffee tastes fine without descaling. I am considering throwing away this coffee maker and purchasing a simpler one that just brews coffee. I am also planning to share my experience on social media to caution others against buying this particular model.

Hello Keurig, I've been having issues with the clear plastic covers for my Keurig milk container getting thrown onto the heating element of my dishwasher and melting. Unlike my kids' sippy cup lids, the Keurig lids get tossed around in the dishwasher due to their shape. I've started using sour cream container lids and sippy cup lids as they last longer and are more cost-effective compared to the Keurig lids. It would be great if you could improve the design of the milk cup lids and provide free replacements as spending $20 on a Keurig lid seems excessive. Please consider these suggestions to enhance the user experience. Thanks, Dave

I bought a Keurig K-cafe from Keurig less than a month ago, and the frother isn't working. To return it, they asked for a photo of the serial number, the machine with a note, and the receipt. I registered the product upon receiving it, so I don't get why they need all this info again. Customer service says it's their policy, but I find it unnecessary when I bought it directly from Keurig. They should reconsider this policy for better customer service.

My Keurig Slim, which is under warranty, stopped working last Wednesday. Initially, Amazon directed me to Keurig to address the issue. Unfortunately, Keurig has been uncooperative, insisting on a shipping label from the box which I no longer have after six months. After various attempts to provide all requested information, including reaching out to UPS for the delivery confirmation, Keurig still refuses to accept the documentation I have submitted. Despite sending over the Amazon order details, images of the machine with the serial number, and UPS proof of delivery, Keurig insists on a photo of the shipping sticker from the original box, which seems unreasonable. I even requested to speak with a supervisor, but I was informed that none were available. It's frustrating that they are being so difficult when I have shown proof of purchase and ownership. Keurig's handling of this situation leaves much to be desired, and I am disappointed to be out $[redacted] because of their lack of cooperation.

I am facing issues with my Kurig coffee maker for the third time. I diligently follow the cleaning instructions and take care of my appliances properly. This morning, when I tried to make my coffee, the machine only dispensed water, and then all the blue lights came on, making it impossible to turn it off. Even after unplugging it overnight, the issue persisted the next morning, preventing me from using the power button. I believe this machine has a recurring defect and I would like it exchanged for a different model. The serial number for my machine is [redacted]. I am hoping your company can address this promptly as I rely on my morning coffee. I appreciate your assistance. Thank you, Carol H.

This is the third time I've encountered an issue with my Keurig coffee maker. Despite following all the cleaning instructions and taking care of my appliances, I'm disappointed. For the third time, when trying to make my morning coffee, the machine only made a small amount, then all the blue lights turned on, and I couldn't even switch it off. After leaving it unplugged overnight and plugging it in the next morning, the same issue persisted. I believe this machine has a recurring fault and I would like it replaced with a different model. The serial number (S*N) of my machine is 35.3[redacted]. I hope your company can assist promptly as I rely on my morning coffee and have been unsuccessful in reaching Keurig in the past. Thank you for your help. - C.H.

I am trying to place an order for coffee and a Keurig machine with someone from the USA, but keep getting connected to representatives from other countries. I have called Keurig in the past and spoke to Americans, now, I cannot seem to reach anyone in the USA. I do not provide my information to individuals outside of the USA and prefer not to set up online accounts. It is frustrating to face difficulties in reaching a representative within the country. I hope to hear back soon, as I have been a customer for over 20 years.

Hello, I recently purchased a Keurig coffee maker from your store and believe it was on sale for around $[redacted]. The email address associated with the purchase is [redacted] Upon using it for the first time, I found that the size of the coffee it makes is much smaller than what I am used to. I prefer a larger cup of coffee or latte, and this machine doesn't quite meet my needs. I would appreciate it if I could speak to someone about this matter. Thank you.

This is my fourth coffee maker, and unfortunately, it seems they don't last long. I received one as a gift two months ago, and it's already not working. I'm disappointed because I've bought several boxes of K-cups. The last two coffee makers were single-serve units. I really enjoy them when they work and would like to get another one, but only if it comes with a warranty or insurance. Is there a way to fix it? It makes a sound like it wants to brew, but no coffee comes out. I've been experiencing caffeine withdrawals, and it's quite frustrating. Please help me!

My Keurig keeps needing to be reset. The descale light came on, and I followed the directions, but it still won't turn on. I checked online for troubleshooting tips, but nothing seems to work. The unit is less than a year old, and I am extremely frustrated at this point. I've had a Keurig for years without any issues, so this experience has been disappointing. After reading customer comments, it seems like I might have gotten a faulty product. I wish I had checked the reviews before making the purchase. I only make one cup of coffee per day, so it's not like the machine is being overused. Overall, I am feeling let down and upset.

I've been attempting to reach your customer service to address my issue with Keurig coffee makers. I've purchased multiple machines, but they only last up to two years before failing. I am tired of spending over $[redacted] on machines that don't last. Additionally, I purchased the descaling solution even though I was using vinegar for maintenance. Waking up to no coffee due to malfunctioning machines is frustrating. If you can't improve the quality, I may need to consider switching brands. After years of purchasing your products, I believe I deserve a replacement. I will keep trying to contact you for a resolution. Thank you, Dennis B. [redacted]

I own a Keurig 2.0 machine that is causing me issues. Roughly 20 out of a box of 96 pods are not being recognized by the machine, even though they are the same type that has worked before. I have saved these pods over the past four years and now have three 55-gallon buckets full of pods that are not compatible with my Keurig. I am hoping to exchange these defective pods for some new ones.