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Jackson Hewitt Customer FAQ

Top Answers & How-to Guides

What is Jackson Hewitt's Phone Number?

The question we are asked most often is about how to talk to Jackson Hewitt customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Find My Checking Account and Routing Number with Jackson Hewitt?

As a premier tax preparation service, Jackson Hewitt is responsible for millions of tax filings annually. With such a broad customer...

What is the deadline to file taxes with Jackson Hewitt?

The deadline to file taxes with Jackson Hewitt depends on the tax season and can vary from year to year. Typically, the deadline to...
Ask any question you have about Jackson Hewitt customer service, get an answer now.

Recent Jackson Hewitt Customer Questions

How much is it for a individual W-2 tax to be filed?

The cost for filing an individual W-2 tax form with Jackson Hewitt can vary depending on the complexity of your tax situation. Jackson Hewitt offers different packages for tax preparation services, each with its own pricing. It's important to note that factors like the need for state tax filing, owning a business, or having investments might increase the cost. To get a more accurate estimate, we recommend using the online estimate tool on the Jackson Hewitt website or contacting a local Jackson Hewitt office directly.
Asked Mar 24, 2024 12:49 AM

I haven't received my refund and it's been over 21 days

We understand your concern. However, once your tax return has been accepted by the IRS or State Department, the timing of your refund is completely in the hands of those entities. If it's been more than 21 days since the IRS accepted your e-filed return, you can check the status of your refund with the IRS directly, by calling them or accessing their 'Where's My Refund?' tool. Bear in mind that high demand can sometimes cause delays in the refund process.
Asked Mar 14, 2024 2:33 PM

Can I file my taxes online with Jackson Hewitt?

Yes, you can file your taxes online with Jackson Hewitt. They offer an Online Tax Preparation service, which guides you through the process of preparing and filing your federal and state taxes. You have the option of free federal e-filing, and if you need help at any point, there is customer support available. This way, you can conveniently complete your tax return from the comfort of your own home.
Asked Mar 11, 2024 5:22 PM

Wondering why I haven't received my Jackson Hewitt card for my taxes yet

There could be several reasons why you haven't received your Jackson Hewitt card yet. It may be possible that the card is still in transit. Typically, the card should arrive within 7 to 10 business days after it has been issued. In certain situations, there could be delays due to shipping. Also, ensure your information like address and name were correct when you applied for the card. Please remember not to share sensitive information online or with unauthorized persons. If you still do not receive your card despite waiting for the standard duration or longer, contact Jackson Hewitt directly for assistance.
Asked Mar 10, 2024 9:05 AM

Help me with my Jackson Hewitt customer service issue

Password Reset

How Do I Reset My Password for Jackson Hewitt?

As a Jackson Hewitt customer, you want to be able to access your account at any time. Therefore, keeping track of your password is...

Extension Request

How Do I Request an Extension to File My Taxes with Jackson Hewitt?

Jackson Hewitt's tax professionals are compassionate and non-judgmental; hence they understand that busy schedules, including travels...

Payment Methods

How Do I Pay My Taxes with Jackson Hewitt?

Jackson Hewitt attracts many customers due to the convenient options it offers. It utilizes both advanced technology and in-office...

Account Information

How Do I Find My Checking Account and Routing Number with Jackson Hewitt?

As a premier tax preparation service, Jackson Hewitt is responsible for millions of tax filings annually. With such a broad customer...

Documentation Requirements

What documents do I need to bring to my Jackson Hewitt appointment?

When attending your appointment with Jackson Hewitt, there are a few essential documents you should bring along. These include your...

Tax Filing Process

Can I file my taxes online with Jackson Hewitt?

Yes, you can file your taxes online with Jackson Hewitt. Our online tax filing service provides a convenient and secure way for individuals...

Can I file my state taxes with Jackson Hewitt?

Yes, you can file your state taxes with Jackson Hewitt. As a trusted and industry-leading tax preparation service, Jackson Hewitt offers...

Can I still file my taxes with Jackson Hewitt if I have multiple W-2 forms?

Yes, you can file your taxes with Jackson Hewitt even if you have multiple W-2 forms. Jackson Hewitt is equipped to handle complex...

Fees and Discounts

What is the fee for filing taxes with Jackson Hewitt?

The fee for filing taxes with Jackson Hewitt varies depending on the complexity of your tax situation. It is difficult to provide an...

Does Jackson Hewitt offer any discounts or promotions for tax filing?

Yes, Jackson Hewitt offers various discounts and promotions for tax filing. They understand the importance of saving money during tax...

Can I deduct the tax preparation fees I paid to Jackson Hewitt?

Yes, you may be able to deduct the tax preparation fees you paid to Jackson Hewitt. These fees are generally considered an eligible...

Error Resolution

What is Jackson Hewitt's refund policy if there's an error in my tax return?

Jackson Hewitt is committed to accuracy and stands behind their work. If an error occurs in your tax return prepared by Jackson Hewitt,...

Audit Support

Does Jackson Hewitt offer any audit support or protection services?

Yes, Jackson Hewitt does offer audit support and protection services. They understand that dealing with an audit can be a stressful...

Business Taxes

Can I file my taxes with Jackson Hewitt even if I have business income or expenses?

Yes, you can file your taxes with Jackson Hewitt even if you have business income or expenses. Jackson Hewitt understands the complexities...

Filing Deadline

What is the deadline to file taxes with Jackson Hewitt?

The deadline to file taxes with Jackson Hewitt depends on the tax season and can vary from year to year. Typically, the deadline to...
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