If the IKEA gift card tool isn't working properly, you should fix the problem before buying anything with it again. If the tool can't find your card, a typo in the gift card number could be the problem. A tool that freezes could mean your computer lost its internet connection or that IKEA's server has a problem. The wrong balance could mean someone stole your card or numbers. Each issue requires its own response.
IKEA sells electronic and physical gift cards and has an online gift card balance tool for checking your current balance. If you used that tool, and it loaded a low balance or wouldn't load anything at all, you shouldn't make any more gift card purchases again until you figure out the cause of the problem and what you need to do to fix it. This article will show you how to do that.
If IKEA's gift card tool displays an error message saying that you entered an invalid gift card number, you probably just made a mistake when you entered the card's numbers. Enter them both again and double check them against the ones on your physical IKEA card or in the delivery email of your electronic IKEA card. The problem is not caused by your gift card expiring because IKEA gift cards have no expiration date.
If the gift card tool freezes when you use it without displaying any error message, check the internet connection. If your device lost its connection, the tool would just freeze because it never gets the response it was expecting from IKEA.
If that's not the problem, it may be the IKEA server. IKEA's tech support probably already knows about the problem and is in the process of fixing it. Just wait. If that doesn't help, contact an IKEA customer service representative and report the problem.
A low balance is the sign of a very different problem — one that is much more difficult to resolve. Try to remember if you checked your gift card's balance using a third-party gift card balance checker site. Those websites are usually scams that steal your gift card numbers and use them to steal your card's balance.
If that's not the issue, see if you still have your physical IKEA gift card. If it's missing, someone might have stolen it or at least used it after finding it.
If you think that someone stole your gift card or the gift card number or that your IKEA account was hacked, sign in to your IKEA account. Check your history. If you find any purchases you didn't make that used your gift card, hacking or theft is certainly the problem. Before doing anything else, change your IKEA password.
You should contact an IKEA customer service representative to report the problem. The representative can cancel your card and send you a new card with the old card's remaining balance on it. Your lost balance is probably gone for good, unfortunately.
If you have questions about your gift card balance, contact an IKEA customer service representative for help. You can talk to one over the phone or use the IKEA help forum or chat.
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