ITA Airways Customer FAQ

If you have an 11-hour layover and are changing airports, your baggage may not be checked to your final destination. Typically, during long layovers or airport changes, you may need to collect your baggage and check it in again. It's best to verify your specific itinerary with the airline or check your baggage policy for detailed information.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

ITA Airways takes great care to ensure the safety and comfort of all its passengers, including unaccompanied minors. This service offers support from departure to arrival, with our dedicated cabin crew taking care of the minor throughout the flight. However, please note this service is typically available for children aged 5-14 years. As your daughter is 17, she is considered an adult in regards of air travel. While she doesn't qualify for unaccompanied minor service, we do recommend informing the airline about the situation while booking her ticket so we can provide the necessary assistance she might need during her journey.

Whether you require a transit visa will depend on your citizenship and the specifics of your itinerary. If you are a Ghanaian citizen and you're transiting through an Italian airport without leaving the airport transit area, you typically would not require a transit visa, according to the Schengen rules. However, if you plan to leave the airport, even for a short period, you may need a short-stay visa. Please check directly with the Italian Embassy or Consulate in your country for the most accurate, updated information as rules can vary and change.

As per Schengen visa policy, Ghanaian passport holders traveling via Italy to Canada may need to secure a transit visa if they plan to leave the international transit area of the airport. If they are not leaving the international transit area, then a transit visa may not be necessary. However, visa requirements could vary depending on specific circumstances, so it is always advised to verify with the respective consulates or immigration offices. Please be reminded that this information is subject to change.