If you paid for a Hulu subscription with a gift card and got charged for something you didn't want, you probably want to get a refund applied to your gift card. In most cases, Hulu will not issue refunds. However, it will consider things on a case-by-case basis. To have your case considered, contact Hulu's customer service department.
If you got a Hulu subscription with a Hulu gift card and forgot to cancel it at the end of a billing period, you then got billed for a new, paid month of service. If you don't want it, or if something else went wrong with your Hulu service, you may be wondering if you can get a refund applied to your gift card. To learn more, read on.
Hulu considers it the customer's responsibility to cancel their subscriptions before being billed. Furthermore, the company will not give partial refunds for partially used billing periods. Instead, as a general rule, once a billing period starts, you will get service until the end of the billing period, and any cancellations during that period will not take effect until the end. Hulu will, therefore, not issue refunds in most circumstances.
However, if you believe there were special circumstances to your case, such as service problems or other technical issues, the company might make an exception. You must contact Hulu's customer service department to find out if this is possible and explain your situation. The representative may be unable to authorize one themselves and may have to take your case to be reviewed by someone else first. If a refund is issued, it will most likely be a gift card credit.
Hulu actually has two customer service phone numbers, so the wait should hopefully not be too bad.
Hulu also has a help forum. If the phone line wait is too long, the forum can be more convenient.
Hulu doesn't have either a chat or email for customer service. If you want to ask for a refund, you must either use the phone or the help forum.
GetHuman has been working for over 10 years on sourcing information about big organizations like Hulu in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Request a Refund to a Gift Card from Hulu? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.