GoFundMe Customer FAQ

If you do not recognize a tip on your donation, we recommend reviewing the transaction details in your account. Tips are optional contributions that go to GoFundMe to help support the platform. Refunds for tips are typically not processed. Please refer to the most updated contact information available on this page to get assistance with your specific situation.

We are unable to directly resolve technical issues, but we recommend checking your browser settings or trying a different browser or device. Sometimes clearing your cache or ensuring you have a stable internet connection can help resolve these kinds of problems. If the issue persists, please refer to the most up-to-date contact information on this page for further assistance.

To transfer your donations into your bank account, you need to set up or link your bank account to your GoFundMe campaign. Once your account is linked, you can request withdrawals directly from your GoFundMe dashboard. The funds will typically be processed and transferred within a few business days. Make sure to review any specific requirements or details associated with withdrawing funds in your account settings.

The time it takes to receive funds from a GoFundMe campaign can vary. Typically, funds are available within 2 to 5 business days after a withdrawal is requested, though it may take a few additional days for the money to appear in your bank account. It’s also important to ensure your account is set up correctly and that there are no issues with verification, as this can affect the withdrawal timeline.

To change your account information on GoFundMe, log in and navigate to your account settings. There, you can update your name, email, password, and other personal details. For changes to payment or banking information, go to the "Bank Transfers" section. Make sure to save your updates before exiting.