In a nutshell: If you believe you were overcharged by Frontier Airlines, gather evidence such as receipts and screenshots before seeking a refund. Start by logging into your account on their website to request a refund through the Manage Your Trip page. If unsatisfied with the airline's response,
If you recently booked a trip on Frontier Airlines and then found out that you had been overcharged for something, you need to know how to get a refund for the excess amount. You have a few different options for handling the problem, even if the airline itself will not give you a refund.
There are a variety of ways that you can be overcharged. You could be charged the wrong baggage fee, charged for a leg of the trip that isn't actually a part of your itinerary, and more.Before contacting Frontier Airlines to request a refund, get all of the evidence you can think of together. This might include receipts, pictures of your baggage, screenshots of your trip route, and more.As a rule, the sooner you initiate your refund request, the more likely you are to receive a refund. Some complaints have a narrow time window in which you can make such a request.
Frontier Airlines home page
Manage Your Trip page
Details of your flight will appear on the screen.
If you are satisfied with the airline's reply, stop here. If you do not find it satisfactory, continue with the next step.
Frontier Airlines customer service
Even if your refund request made through the Manage Your Trip page was denied, you may find better luck dealing with customer service directly.
If this option does not work out well for you either, continue with the next steps.
Every bank has its own procedure for initiating a chargeback dispute.
Make sure you tell your bank representative that you are making the request pursuant to the Fair Credit Billing Act.
The bank will conduct its own investigation into the charge. Follow all of your bank's instructions to complete the dispute process.
If this attempt does not provide you with a satisfactory outcome either, continue with the next step.
OACP Complaint, Comment, and Compliment Form page
There is no guarantee that this will work out in your favor, but it is your final option if you have had no luck with the steps described above. It will likely take some time for this process to work itself out.
Then all that is left to do is wait for the Department of Transportation to inform you of its findings.
If you need any additional assistance, or if you have questions about your refund request, contact a Frontier Airlines customer service representative. The airline does not offer phone-based customer support services, but online contact options are available.
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