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FreedomPop Customer FAQ

Top Answers & How-to Guides

What is FreedomPop's Phone Number?

The question we are asked most often is about how to talk to FreedomPop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Email and Phone Number with My FreedomPop Account?

Whether you are returning to Freedompop after being away a while, have found your account is suspended or dormant, or you simply cannot...

Can I use my own phone with FreedomPop?

Yes, you can use your own phone with FreedomPop. FreedomPop is compatible with most unlocked GSM phones, including devices from major...
Ask any question you have about FreedomPop customer service, get an answer now.
Contact FreedomPop customer service

Account Recovery

How Do I Recover My Email and Phone Number with My FreedomPop Account?

Whether you are returning to Freedompop after being away a while, have found your account is suspended or dormant, or you simply cannot...
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Deactivation

How Do I Deactivate My FreedomPop Phone?

Deactivating your FreedomPop phone isn't difficult. There are a variety of ways you can do this. FreedomPop makes it easy and convenient...
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Billing Disputes

How do I dispute a charge from FreedomPop?

Disputing charges with FreedomPop can be confusing due to varying terms based on SIM card. Premium and legacy SIMs differ but share...
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Coverage Area

What is the coverage area for FreedomPop?

FreedomPop operates using a combination of networks to provide coverage to its users. Initially, the service relied on the Sprint network,...
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Number Transfer

Can I transfer my existing phone number to FreedomPop?

Yes, you can transfer your existing phone number to FreedomPop. FreedomPop supports number transfers from most major carriers. To initiate...
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Data Limit Exceedance

What happens if I exceed my data limit?

If you exceed your data limit with FreedomPop, your service will not be completely discontinued. Instead, your speed will be reduced...
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International Communication

Does FreedomPop offer international calling and texting?

Yes, FreedomPop offers international calling and texting services. With FreedomPop, you can stay connected with family, friends, and...
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Warranty Policy

What is the warranty policy for FreedomPop devices?

FreedomPop offers a comprehensive warranty policy for its devices. All new devices purchased directly from FreedomPop's official website...
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Shipping Time

How long does it take to ship a FreedomPop device?

The shipping time for FreedomPop devices depends on various factors. Typically, the process takes around 2 to 5 business days for devices...
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Fees and Taxes

Are there any extra fees or taxes on FreedomPop plans?

No, FreedomPop plans do not have any extra fees or taxes. The advertised price is the total cost you'll pay for your plan. There are...
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Device Compatibility

Can I use my own phone with FreedomPop?

Yes, you can use your own phone with FreedomPop. FreedomPop is compatible with most unlocked GSM phones, including devices from major...
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Help me with my FreedomPop customer service issue

Ask any question you have about FreedomPop customer service. We will do our best to get you answers right away.
We look to the FreedomPop issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
FreedomPop issues reported to GetHuman
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