FlipKart Customer FAQ

To get a refund for a canceled order, you need to ensure the order has been canceled successfully through your FlipKart account. Refunds are typically processed to the original payment method within 7-10 business days. If you paid by cash on delivery, the refund will be processed to your bank account or as FlipKart Wallet balance. Keep an eye on your order status for updates on the refund process.

To initiate a return on FlipKart, the order needs to be present in your "Orders" section. If it is not displaying there, there might be a technical issue. However, please ensure that you're logged into the correct account, which you used for placing the order. You might have multiple accounts. If the issue continues, we suggest clearing your browser's cache and cookies or trying a different browser. If the order is still not appearing, there could be a specific issue with your account and the order in question. As far as we can assist here, you may need to click on the contact link on this page to get in touch with FlipKart directly for further help.

Changing your FlipKart password is quite simple. Here's a quick step-by-step guide: 1. Log into your Flipkart account. 2. Click on 'My Account' and then select 'Account Settings.' 3. You will see an option for 'Change Password', click on that. 4. You'll be asked to enter your current password and then your new password. Input these details. 5. Once you've confirmed the new password, click on 'Save Changes.' If you've forgotten your current password, click on 'Forgot Password' at the login screen, and Flipkart will send a reset link to your registered email address.

To get updates on the installation of your AC purchased from FlipKart, you can firstly check the 'My Orders' section of your account where there is detailed information about the status of your order. Another way is to refer to the emails or SMS sent by FlipKart, which usually contain details about the progress of your order, including installation. If you have opted for installation while placing the order, a service engineer from FlipKart or from Samsung should reach out to you to schedule an installation appointment. Please make sure your contact information is correct and check your spam or junk folder for missed communication if you haven't received any update yet.

If your order is marked as 'Out for Delivery' but hasn't been delivered yet, it's likely that your package is with the courier service on the way. This status update usually shows before you receive your order. If it's been a while and your package hasn't arrived, there may have been an unforeseen delay. Delivery might take longer due to weather conditions, traffic, or high volume of orders if it's peak season. Make sure to keep the lines open if the courier has to call. If the issue persists, your best course of action is to directly report the situation to FlipKart's customer service for assistance. They will help you to track the package or possibly offer a resolution.