Updated

Fiverr Customer FAQ

Top Answers & How-to Guides

How do I Contact Fiverr Customer Service?

The question we are asked most often is about how to talk to Fiverr customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Account on Fiverr?

Locked accounts are no fun no matter how you cut it. Luckily we made this easy to follow guide to help you recover your Fiverr account....

How Do I Delete My Account on Fiverr?

This article provides a step-by-step guide on how to deactivate and permanently delete a Fiverr account. It also explains the process...
Ask any question you have about Fiverr customer service, get an answer now.

Recent Fiverr Customer Questions

I am having difficulty with the W9 form

We're sorry to hear you're experiencing troubles with the W9 form. The W-9 form is a U.S. tax form for businesses and freelancers, used by Fiverr to report your earnings to the IRS. If you have issues, it's important to check all the fields carefully, ensure your information is accurate, and compare it with your official tax documents. Remember, the fields should match the name and taxpayer ID number type (social security or employer identification number) that you'll use on your tax return. Regrettably, we can't help with specific tax-related queries; we advise you to consult a professional tax advisor for further assistance.
Asked Apr 20, 2024 2:55 PM

How Do I Delete My Account on Fiverr?

To delete your Fiverr account, first, you need to sign in. Then, click on your profile picture in the top right corner which will let you see a dropdown menu. From there, select 'Settings.' As you scroll down, you'll find the option 'Deactivate Account' under the 'Account Actions' section. Click on that. There, you'll be given choices for deactivation reasons. Select the option which fits your reason and explain why you're leaving in the provided box, then click 'Deactivate Account'. You will be asked for your password to confirm. Please note that deactivation is irreversible. All your gigs, information, and accounts will be permanently deleted.
Asked Apr 20, 2024 6:19 AM

my account was disabled by someone else

We're sorry to hear about your account. Fiverr may disable a user's account due to violations of Fiverr’s Terms of Service. If you believe your account was disabled by mistake, you should reach out to Fiverr's Customer Support team directly for resolution. Please ensure that in your communication, you provide detailed information about what happened and any relevant supportive documents/screenshots. Fiverr team will review your case and provide you with information regarding the reactivation process, if possible. Bear in mind, it may take some time, so patience is key during this process.
Asked Apr 12, 2024 11:23 AM

I need to delete a review, that contains a photo.

Unfortunately, once a review has been submitted on Fiverr, it cannot be deleted by the user. The review becomes a part of the seller's or buyer's record. However, you do get a chance to respond to the review publicly. If you believe a review violates Fiverr's policies, you can report it to Fiverr's trust and safety team, and if they find it's in violation, they may remove it. So while you can't delete a review yourself, there are options for you to react to it.
Asked Apr 6, 2024 6:12 PM

I want to change my display name but everytime it shows me that it's against the guidelines. My display name is Ali Shakeel and I want to change it to Muhammad Ali

On Fiverr, your username once created cannot be changed. Your display name, however, can be edited through your settings. If changing your display name to "Muhammad Ali" is coming up against the guidelines, it may be because this name is associated with a known public figure. Fiverr's guidelines prohibit the use of names that may be misleading or infringe on the rights of others. Try using a unique combination of your name that is less likely to be contested. Remember, the aim is to have a display name that truly reflects you and is easily recognisable by your potential clients.
Asked Apr 2, 2024 12:06 AM

Help me with my Fiverr customer service issue

Account Management

How Do I Recover My Account on Fiverr?

Locked accounts are no fun no matter how you cut it. Luckily we made this easy to follow guide to help you recover your Fiverr account....

How Do I Delete My Account on Fiverr?

This article provides a step-by-step guide on how to deactivate and permanently delete a Fiverr account. It also explains the process...

How Do I Create an Account on Fiverr?

Learn the straightforward process of creating an account on Fiverr, a popular platform for freelancers and businesses. This step-by-step...

How Do I Update My Payment Information on Fiverr?

When you update your payment information on Fiverr, you are upgrading your freelancing toolkit. By following these steps, you can ensure...

Notifications

How Do I Turn Off Notifications from Fiverr?

Fiverr users can customize their notification preferences to manage messages, order updates, and more. This article explains how to...

Fiverr Basics

What are Fiverr gigs and how do they work?

Fiverr gigs are the services offered by freelancers, known as sellers, on the Fiverr platform. These gigs encompass a wide range of Once a gig is selected, the buyer can place an order by specifying the project details, deadline, and any additional requirements. The seller then reviews the order and may ask for further clarification if needed. After that, the seller begins working on the project and delivers the completed work within the agreed-upon timeframe. The buyer can provide feedback and request revisions if necessary. Once the buyer is satisfied, the seller is paid for their services, and the order is considered complete. Fiverr gigs provide a straightforward and streamlined process for buyers and sellers to collaborate effectively....

How do Fiverr promotions and discounts work?

Fiverr promotions and discounts work by offering exclusive deals and savings on various services within the platform. These limited-time...

Refunds

Can I request a refund on Fiverr?

Yes, Fiverr does offer a refund policy to ensure customer satisfaction. If you are not satisfied with the delivered work, you can request...

Seller Levels

What are Fiverr levels and how do they affect sellers?

Fiverr levels are a ranking system that categorizes sellers based on their performance and experience on the platform. There are four...

Fiverr Pro

What is Fiverr Pro and how does it differ from regular Fiverr?

Fiverr Pro is an exclusive service offered by Fiverr that connects businesses and individuals with highly skilled professionals in...
We look to the Fiverr issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Fiverr issues reported to GetHuman
FAQ Table of Contents

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated