Eventbrite Customer FAQ

To unsuspend your Eventbrite account, you will need to follow the instructions provided in the suspension notification email you received. This typically involves resolving any issues associated with your account, such as confirming your identity or addressing any policy violations. Once you have completed the necessary steps, your account may be reinstated.

If your account email was hacked, first, try to reset your password by using the "Forgot Password" option on the login page. You will need access to your email to receive the reset link. If you can't access your email, check for any recovery options provided by Eventbrite. Make sure to secure your email account by changing the password and enabling two-factor authentication if available.

If your ticket isn't showing in the Eventbrite app, try the following steps: 1. Ensure you're logged into the correct account. 2. Check your email for the ticket confirmation and click the "View your order" link. 3. Refresh the app to see if it updates your purchased tickets. 4. Check the "Tickets" section in the app to see if it has updated. If issues persist, consider checking the spam or promotions folder in your email for the confirmation message.

For the most accurate and up-to-date contact information for Eventbrite, please follow the link provided on this page you are viewing. It should guide you to the different ways you can get in touch with the Eventbrite team. They are ready and willing to assist with any questions or concerns you may have.

Yes, there are fees associated with Eventbrite's ticket sales, even for non-profit events with suggested donation tickets. The fees are automatically deducted from the ticket price. The fee structure varies depending on the country, but generally consists of two parts: a percentage of the ticket price and a fixed fee per ticket sold. Keep in mind that donation-based tickets might not qualify for Eventbrite's non-profit discounted rates. It's also worth noting that, even though Eventbrite fees are charged, the platform provides various features and services that can be helpful for event organization.