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EZ-Pass Massachusetts Customer FAQ

Top Answers & How-to Guides

What is EZ-Pass Massachusetts's Phone Number?

The question we are asked most often is about how to talk to EZ-Pass Massachusetts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Ez Pass Massachusetts Account?

You can recover your EZ Pass Massachusetts account online or by speaking with a customer service agent. If you forgot your password,...

Can I temporarily deactivate my EZ-Pass account?

Yes, you can temporarily deactivate your EZ-Pass account. If you need to suspend your account temporarily, perhaps due to a long period...
Ask any question you have about EZ-Pass Massachusetts customer service, get an answer now.

Recent EZ-Pass Massachusetts Customer Questions

How do I change my account information?

To change your account information for EZ-Pass Massachusetts, log into your account on the EZ-Pass website. Once logged in, navigate to the account settings section where you can update your personal information, vehicle details, and payment methods. Follow the prompts to save any changes you make.
Asked Sep 12, 2024 5:39 PM

Where can I turn in my ez pass in the dartmouth ma area

You can return your EZ-Pass transponder at any EZ-Pass service center. Check the most up-to-date contact information right here on this page for specific locations near Dartmouth, MA.
Asked Jul 12, 2024 11:43 PM

Why did I receive a payment notice?

If you received a payment notice from EZ-Pass Massachusetts, it is likely due to an unpaid toll. When you pass through an EZ-Pass toll plaza without sufficient funds in your account, or without an EZ-Pass transponder altogether, a photograph of your license plate is taken and a bill for the unpaid toll is mailed to the address registered to the vehicle. Please ensure your account is properly funded and your transponder is correctly mounted to avoid future notices.
Asked Jun 5, 2024 1:22 PM

How to reset forgotten password

If you've forgotten your EZ-Pass Massachusetts password, visit the EZ-Pass MA website and click on "Forgot your password?" link. You will need to provide your transponder number (which can be found on your EZ-Pass) and the email address associated with your account. Once you've entered these, they'll send you an email to reset your password. Follow the instructions in the email to create a new password. Please remember to create a strong password that you can remember, but would be hard for others to guess.
Asked Mar 25, 2024 10:35 PM

Has the payment from the collection agency gone through for plate #9KW443. Registration has to be renewed

I'm sorry, but as an FAQ assistant, I don't have access to individual EZ-Pass Massachusetts user accounts or transactions. I suggest checking your EZ-Pass account directly or contacting EZ-Pass Massachusetts for specific information about your payment status.
Asked Mar 20, 2024 3:34 PM

Help me with my EZ-Pass Massachusetts customer service issue

Sign Up

How Do I Sign Up for Ez-Pass in Massachusetts?

If you frequently use the Massachusetts toll roads, signing up for an EZ-Pass account is worth the time. It is more convenient and...

Account Recovery

How Do I Recover My Ez Pass Massachusetts Account?

You can recover your EZ Pass Massachusetts account online or by speaking with a customer service agent. If you forgot your password,...

Lost or Stolen Transponder

What should I do if my EZ-Pass transponder is lost or stolen?

If your EZ-Pass transponder is lost or stolen, it is important to report it immediately to prevent any unauthorized use. You can request...

Transponder Types

What are the different types of EZ-Pass transponders available in Massachusetts?

There are three types of EZ-Pass transponders available in Massachusetts: the Personal Account Transponder, the Commercial Account...

Transponder Delivery

How long does it take to receive my EZ-Pass transponder after signing up?

After signing up for EZ-Pass Massachusetts, you can expect to receive your transponder within 5-7 business days. The process begins...

Interstate Use

Can I use my EZ-Pass transponder in other states?

Yes, you can absolutely use your EZ-Pass transponder in other states. The EZ-Pass system is widely accepted across 18 states including...

Payment Methods

What payment methods are accepted for EZ-Pass toll payments?

EZ-Pass Massachusetts accepts multiple payment methods for toll payments. Customers can choose to make payments using a credit card,...

Fees

Is there a fee for using EZ-Pass in Massachusetts?

Yes, there is a fee for using EZ-Pass in Massachusetts. EZ-Pass customers are required to pay a one-time fee of $20 for each transponder...

Transponder Transfer

Can I transfer my EZ-Pass transponder to another vehicle?

Yes, you can transfer your EZ-Pass transponder to another vehicle. Transferring your transponder is a convenient option when switching...

Discounts and Programs

Are there any discounts or programs available for frequent EZ-Pass users?

Yes, EZ-Pass Massachusetts offers several discounts and programs for frequent users. The most notable is the Volume Discount Program,...

Account Deactivation

Can I temporarily deactivate my EZ-Pass account?

Yes, you can temporarily deactivate your EZ-Pass account. If you need to suspend your account temporarily, perhaps due to a long period...
We look to the EZ-Pass Massachusetts issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
EZ-Pass Massachusetts issues reported to GetHuman
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