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EVA Air Customer FAQ

Top Answers & How-to Guides

What is EVA Air's Phone Number?

The question we are asked most often is about how to talk to EVA Air customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the available options for EVA Air's airport lounge access?

EVA Air offers a variety of airport lounge access options to enhance the travel experience. Premium Laurel and Royal Laurel class passengers,...
Ask any question you have about EVA Air customer service, get an answer now.

Recent EVA Air Customer Questions

How do i correct my suffix to put in my first name in my flight ticket

To correct your suffix and include it in your first name on your flight ticket, you will need to contact EVA Air’s customer service directly. Their representative will assist you in amending your ticket details accordingly.
Asked Jul 13, 2024 2:49 AM

for checking in, do all passengers need to be there or one passenger can checkin for all passenger in a group

Typically, it is required for each passenger to check in individually for security and verification purposes. However, for online check-in, the person who completes the process can often check in multiple passengers at once as long as they’re in the same booking. It may be different at the airport, and it also depends on the regulations of the flight's destination country. Therefore, it is truly best if all passengers are present during check-in, especially for international flights.
Asked May 14, 2024 8:35 PM

Do EVA offer fly now pay later program?

Yes, EVA Air has a Fly Now Pay Later program. This program allows you to book your flight now and make installment payments over time. The length and terms of the installment plan will depend on the service of the financial institution provided. It's designed to make traveling more affordable and convenient. It's important to understand the terms and conditions before choosing this payment option, as interest or other charges may apply. It's also worth noting that this service is subject to availability and may not be available in all regions or for all flights.
Asked May 11, 2024 2:33 PM

How do I get EVA credit card to be used for flying to the Philippines

EVA Air doesn't offer a specific credit card. However, you can utilize any major credit card to book your flights to the Philippines on their website, through a travel agency, or via their app. If you're looking to earn rewards from flying with EVA Air, you may want to explore their partnership programs like the Infinity MileageLands program. Through this program, you can accrue miles from EVA Air flights, which can then be redeemed for flight discounts, seat upgrades, and other perks.
Asked May 11, 2024 2:30 PM

Did not put middle name on booking

If you forgot to include your middle name during your booking with EVA Air, it's typically not a problem. Airlines usually focus more on your first and last name, and these need to match what's on your identification. However, if you're still concerned or if your ticket and identification don't match, then you may want to contact EVA Air directly. The most up-to-date contact information is available right here on this page that you're viewing.
Asked May 2, 2024 12:07 PM

Help me with my EVA Air customer service issue

Lost and Found

How Do I Check the Lost and Found at EVA Air?

If you have lost an item on EVA Air, you can find in lost and found. Checking the lost and found at EVA Air is simple. You may do it...

Flight Changes

How Do I Change or Cancel My Flight with EVA Air?

Do you need to make any changes to your flight with EVA Air? Having to change or cancel your flight can be a huge inconvenience. EVA...

Baggage Allowance

What is the baggage allowance for EVA Air?

EVA Air offers different baggage allowances depending on the travel class and destination. For Economy Class passengers on most routes,...

Inflight Entertainment

What is EVA Air's inflight entertainment system?

EVA Air's inflight entertainment system is a state-of-the-art entertainment platform designed to enhance the onboard experience for...

Special Meals

Can I request a special meal on EVA Air?

Yes, passengers on EVA Air can request special meals to accommodate their dietary restrictions or preferences. The airline offers a...

Ticket Upgrades

What are the options for upgrading my ticket on EVA Air?

EVA Air offers several options for upgrading your ticket to enhance your travel experience. If you wish to enjoy more comfort and spaciousness,...

Frequent Flyer Program

What is the EVA Air frequent flyer program?

The EVA Air frequent flyer program is known as Infinity MileageLands. It offers exclusive benefits and rewards for loyal customers....

Payment Methods

What are the accepted forms of payment for EVA Air bookings?

EVA Air accepts various forms of payment for bookings, providing convenience to passengers. Payments can be made using major credit...

Pet Travel

What are the restrictions for traveling with pets on EVA Air?

EVA Air allows passengers to travel with pets as checked baggage or in the cabin, subject to certain restrictions. For pets traveling...

Passenger Assistance

Does EVA Air offer any assistance for passengers with disabilities?

Yes, EVA Air is committed to providing assistance for passengers with disabilities. We strive to make air travel accessible and comfortable...

Group Bookings

What are the options for booking a group trip with EVA Air?

For booking a group trip with EVA Air, there are two options available. The first is reserving through the official EVA Air website....

Airport Lounge Access

What are the available options for EVA Air's airport lounge access?

EVA Air offers a variety of airport lounge access options to enhance the travel experience. Premium Laurel and Royal Laurel class passengers,...
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EVA Air issues reported to GetHuman
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