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Digital River Customer FAQ

Top Answers & How-to Guides

What is Digital River's Phone Number?

The question we are asked most often is about how to talk to Digital River customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a warranty for the products purchased through Digital River?

Yes, there is a warranty for products purchased through Digital River. We understand the importance of ensuring customer satisfaction...
Ask any question you have about Digital River customer service, get an answer now.

Recent Digital River Customer Questions

automatische Verlängerung meines Abos kündigen

Es tut uns leid, aber wir können auf diesem Weg keine direkte Unterstützung bei der Kündigung Ihrer automatischen Verlängerung anbieten. Digital River ermöglicht in der Regel Stornierungen über den Kundenkonto-Bereich auf der Website des jeweiligen Produkts. Abhängig von der spezifischen Produkt- oder Dienstleistungsvereinbarung, die Sie haben, sollten Sie in der Lage sein, die automatische Verlängerung dort zu deaktivieren oder zu stornieren. Stellen Sie sicher, dass Sie dies rechtzeitig vor der nächsten geplanten Zahlung tun, um zusätzliche Kosten zu vermeiden.
Asked Apr 14, 2024 11:55 AM

Help me with my Digital River customer service issue

Refunds and Cancellations

How Do I Get a Refund from Digital River?

Digital River offers a 30-day money-back guarantee, allowing customers to return products and request a refund. Refunds are typically...

How Do I Cancel an Order with Digital River?

If you have changed your mind about an order you made on Digital River, you can cancel it at any time with these helpful tips.

How long does it take to process a refund?

The processing time for a refund with Digital River depends on several factors. Generally, it takes about 7-10 business days for Digital...

What is Digital River's return policy?

Digital River's return policy allows customers to return eligible software or digital products for a refund within a specified period....

Order Information

How do I track my order?

To track your order, you can log in to your account on our website and navigate to the "Order History" or "Track Order" section. Here,...

Can I change the shipping address after placing an order?

Yes, you can change the shipping address after placing an order with Digital River. However, please note that the ability to do so...

Can I modify or add items to an existing order?

Yes, you have the option to modify or add items to an existing order with Digital River. Once you have placed an order, you can make...

Billing and Payments

How do I update my billing information?

To update your billing information, simply log in to your account on our website and navigate to the section where your payment information...

What payment methods does Digital River accept?

Digital River accepts a wide range of payment methods to ensure convenience and flexibility for its customers. Accepted payment methods...

Shipping and Policies

Does Digital River offer international shipping?

Yes, Digital River offers international shipping services. We understand the importance of reaching customers worldwide and have developed...

What is Digital River's privacy policy?

Digital River is committed to protecting the privacy and security of its users' personal information. As stated in the privacy policy,...

Is there a warranty for the products purchased through Digital River?

Yes, there is a warranty for products purchased through Digital River. We understand the importance of ensuring customer satisfaction...

Digital Services

Does Digital River provide digital downloads?

Yes, Digital River provides digital downloads. As a leading global e-commerce platform, Digital River offers a wide range of services...
We look to the Digital River issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Digital River issues reported to GetHuman
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