How Do I Get a Refund from Digital River?
In a nutshell: Digital River offers a 30-day money-back guarantee, allowing customers to return products and request a refund. Refunds are typically processed within 5 to 7 business days and appear in the customer's account. If a different payment method was used, bank details may be required, and a check may be sent. To initiate the refund process, customers can either log in to their account and request a refund or use the Find My Order page. Orders can also be canceled if they have not yet been shipped. If further assistance is needed, customers can contact Customer Service.
Introduction
Digital River offers a 30-day money-back guarantee to its customers. If not satisfied, you can return the product within 30 days and get a refund. You'll need to request a refund to get your money back. Refunds usually appear in the customer's account within 5 to 7 business days. Also, if you used another method other than a credit card, Digital River may ask for your bank details to credit your account. They may also send a check. Read further to learn how to get a refund from Digital River.
Log In to Your Account
Sign in to your account to get started with the Refund process. After logging in, look for the order you want to return and tap on the request a refund option.
Use the Find My Order Page
If you don't want to log in, click on Find My Order at the bottom of the login page to get started with the Refund process.
Type in the Order Number
Enter the order number and click the Search button beside it. You'll see a request a refund option on the next page. Select that option.
Wait for the Funds to Appear in Your Account
Refunds are processed within a few days. Wait 5-7 days for the credit to appear in your account. Consider contacting your bank if the funds don't appear within 7 banking days. If you used another method of payment, Digital River may send the credit via bank transfer or through check, whichever is applicable. You can contact Customer Support if you have questions regarding this.
Cancel the Order
If you ordered a physical product and it hasn't been shipped yet, log back in to your account or go directly to the Find My Order page to cancel your order. The process is the same: look for the order but select the Cancel button instead of the Refund option.
When the product can't be canceled, it may have been shipped already. Check your email for a notification if the product has been shipped. You can process a return after receiving the order.
Note that downloadable products can no longer be canceled as they're fulfilled right after purchase. It can only be canceled when it's a pre-order. If you want a refund, go back to the first step on how to get started with the Refund process.
Contact Customer Service
Another way to cancel the order is to get in touch with Digital River's Customer Service. You can either send them an email or use this email form. Enter the required information and click Send Email.
Conclusion
If you have an auto-renewal plan, go to the Find My Order page and click Stop Automatic Billing. You can also process the refund by calling Customer Service but this could take 1 to 2 business days, as the requests submitted are handled in the order they are received. If you were already charged, you can request a refund. As mentioned, Digital River offers a 30-day money-back guarantee. Make sure to process the refund within 30 days to get your money back. Do you have other questions about Digital River's refund policy? Please get in touch with Customer Support.
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