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Con Edison Customer FAQ

Top Answers & How-to Guides

What is Con Edison's Phone Number?

The question we are asked most often is about how to talk to Con Edison customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I sign up for paperless billing?

Signing up for paperless billing with Con Edison is easy! Simply log in to your account on our website and navigate to the billing...

How do I update my account information?

To update your account information with Con Edison, you can do so online through the website by logging into your account and selecting...
Ask any question you have about Con Edison customer service, get an answer now.

Recent Con Edison Customer Questions

Circuit breakers won't come back on

If your circuit breakers won't come back on, it may be due to an unresolved fault in your system. Typically, a circuit breaker trips to protect the circuit from overheating or a potential fire hazard. If the cause of the trip has not been rectified, the breaker will not reset. It's also possible that the breaker itself could be damaged. Given that electricity can be dangerous, if not handled correctly, it's advisable to seek help from a licensed electrician in these situations. Remember not to force a breaker to stay on if it continues to trip. This is a safety feature designed to prevent larger issues.
Asked Apr 8, 2024 6:59 PM

I received a credit from con ed in my bank and I don't see it online in my account. what is it for?

The credit you received in your bank account from Con Edison may be a refund resulting from an overpayment on your account, a correction of a billing error, or possibly a deposit refund if one was previously paid. However, for specific details regarding the reason for the credit, please check your most recent statement and billing details as these usually explain any credits applied to your account.
Asked Mar 8, 2024 3:02 PM

HOW can i change from oil heat to gas

To change from oil heat to gas, you'll need to contact Con Edison to start the process. After assessing your location for gas service availability, a service representative will walk you through the process. This usually involves an internal property inspection, installation of a new gas line, and installation of gas-fired equipment. Please note that all installations must be done by certified professionals as per safety regulations. You may also need to contact your oil company to cease oil service. Lastly, Con Edison will conduct a final inspection to ensure everything is satisfactory before you can start using gas heat. Please remember, the process can take some time, so plan accordingly.
Asked Feb 27, 2024 10:34 PM

Help me with my Con Edison customer service issue

Power Outages

How do I report a power outage?

To report a power outage to Con Edison, you have several options available. You can do so online through their website, via their mobile...

Account Management

How do I sign up for paperless billing?

Signing up for paperless billing with Con Edison is easy! Simply log in to your account on our website and navigate to the billing...

How do I update my account information?

To update your account information with Con Edison, you can do so online through the website by logging into your account and selecting...

Billing and Payments

What are the accepted payment methods?

Con Edison accepts various payment methods to ease customers' transactions. We offer convenient options to ensure hassle-free bill...

Meter Reading

Can I schedule a meter reading?

Yes, you can schedule a meter reading with Con Edison. Scheduling a meter reading can be done conveniently through our website or by...

Rates Information

Where can I find information about Con Edison rates?

You can find information about Con Edison rates on our official website. Simply visit our website and navigate to the "Rates and Tariffs"...
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