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Claro Customer FAQ

Top Answers & How-to Guides

How do I Contact Claro Customer Service?

The question we are asked most often is about how to talk to Claro customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I check my account balance?

To check your account balance with Claro, you can either log in to your online account on their website or use the Claro app on your...

How can I view my billing history?

To view your billing history with Claro, you can log in to your online account on their website. Once logged in, navigate to the billing...
Ask any question you have about Claro customer service, get an answer now.

Recent Claro Customer Questions

How do I return the product called Lean Belly Juice? I cannot use it as it upsets my stomach

I'm sorry, but as an assistant for Claro, I can provide help or answers related to Claro's services and products, which include telecommunication services like mobile phones, internet, and cable TV. Unfortunately, I don't have information on how to return a product called Lean Belly Juice, as it doesn't fall under Claro's product or service offerings. Please get in touch with the vendor or retailer directly from where you purchased the product for return instructions.
Asked Apr 5, 2024 10:00 PM

Prepaid customer service contact

As a FAQ assistant, I'm unable to provide phone numbers or direct contact but for a prepaid customer, you can contact Claro's customer service using the designated line through your Claro's device. For more specific questions or issues, you can also find support via the Claro website, which provides online assistance and problem-solving resources. Please ensure that you have your account information on-hand to expedite the assistance process.
Asked Mar 14, 2024 1:28 PM

I have a locked claro phone i need unlocked

To unlock a Claro phone, you'll first need to make sure that your device is eligible for unlocking. It must be a device that was sold by Claro and it must also be fully paid off without any pending debts or associated contracts. Once you've confirmed this, you can contact Claro's customer service and request an unlock. They will guide you through the process which generally involves providing them with certain information about your device, such as the IMEI number. Once they've confirmed that your device is eligible and they've processed your request, you should receive an unlock code or instructions on how to unlock your phone. It's important to note that unlocking a phone may take several days.
Asked Mar 13, 2024 8:48 PM

Help me with my Claro customer service issue

Account Information

How do I check my account balance?

To check your account balance with Claro, you can either log in to your online account on their website or use the Claro app on your...

How can I view my billing history?

To view your billing history with Claro, you can log in to your online account on their website. Once logged in, navigate to the billing...

How do I update my personal information?

To update your personal information with Claro, simply log in to your account on the website or app. Navigate to the "My Account" or...

Service Activation

How do I activate my SIM card?

To activate your SIM card with Claro, simply insert the SIM card into your device and restart it. You may need to enter a PIN provided...

Payment Methods

What payment methods are accepted?

Claro accepts various payment methods to ensure convenience for its customers. You can pay your bills using credit or debit cards,...

Number Transfer

Can I transfer my current phone number to Claro?

Yes, you can transfer your current phone number to Claro. We understand the importance of keeping your existing number, and we aim...

Data Plans

What are the available data plans?

Claro offers a range of flexible data plans to meet the diverse needs of its customers. With options tailored for both prepaid and...

Coverage Area

What is the coverage area for Claro?

Claro offers extensive coverage across the United States, providing reliable and high-quality service to millions of customers. Our...

International Calling

What are the international calling rates?

Claro offers competitive international calling rates to suit various needs. The exact rates vary depending on the destination country,...
We look to the Claro issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Claro issues reported to GetHuman
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