Citigroup provides many services and financial products to choose from. If you ever needed to close your personal checking or savings, or a personal credit card, you would need to contact Citi for the best procedure to do so. Please bear in mind that you would need to have your credit card paid off without a balance due and bank accounts would need to be at a zero balance as well.
Citigroup is a consumer and commercial banking services provider that has operations in many countries. It was formed in 1998 in a merger between Citicorp and Traveler's Group. Naturally, it offers checking, savings and credit cards. So what do you do if you need to close one of these accounts? This guide will show you how.
Close Checking or Savings
If you need to close a checking or savings account, chances are it needs to be at a zero balance. You either need to transfer the money ahead of time into a different account, or withdraw it. What you choose depends on how much funds is in the account. Citigroup is going to want to help you, so you can call Citigroup Checking Account customer service or visit a branch to close your account. Keep in mind they will try to keep you at their bank because that is part of their process. Many banks do this in case of a dispute and they want to resolve the reason you want to close the account.
Credit Cards
Credit Cards for the most part, cannot have a balance due at the time of closing, so it's best to pay your credit card off and then contact Citi to confirm this, if you wish. Keep in mind that you cannot close a credit card at a local Citi branch. You would need to call Citi's Credit Card customer service. Keep in mind as well that if you should ever want to reopen your closed credit card, you would need to call Citi to review your request.
Ways To Contact Citi
Chat, phone, or through the Citi mobile app. To view all the contact methods, visit https://online.citi.com/US/ag/contactus for more details.
GetHuman has been working for over 10 years on sourcing information about big organizations like Citibank in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Close My Citibank Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.