GetHuman works towards helping customers to solve their service issues, such as cancellation of online accounts. We also provide customer care contacts for companies such as Chegg. Our mission is to provide simple DIY guides for client service issues and an alternative to getting assistance from service agents.
Education is a critical life stage in the world today. Whether you want to get a good job or receive respect in society, having a good education is an excellent place to start. In the modern world, learning doesn't necessarily mean going to a classroom. All you require is a smartphone, an internet connection, and the will to learn.
Chegg is an education technology company that serves American citizens, particularly students in college and high school. With over three million subscribers, the platform has gained popularity over the years since its founding in 2000. It features college application advice, internship matches, scholarship searches, homework help, and textbook rentals.
The company allows subscribers to create online accounts and link them with their credit card information. This way, you can easily manage your education requirements online and pay for the services without much hustle. You may want to delete your account at some point, maybe because you're done with school and no longer require the services. Regardless of the reason, you can follow the guide below to deactivate your Chegg account.
The process
There are two methods you can use to cancel your Chegg account; email and online. To cancel via email:
Log in to your email account that you registered with the Chegg website or application.
Compose an email with the email address as closemyaccount@chegg.com
The subject of the email should read, "Request to delete my account."
Compose an email requesting a cancellation of your account from the company's database
To cancel your account via the web page:
Log in to the official Chegg website.
Click on the "sign in" option at the top right of the home page and enter your email address and password in the necessary spaces. Alternatively, you can choose to sign in with your apple, Facebook, or Google account. Hit the "sign in" button
Check if you have pending transactions in your account, for instance, textbook rentals.
Cancel all active subscriptions and return any rented textbooks. For eTextbooks, you'll have to wait for the expiry of the rental period to close your account.
The next thing is to contact the company agents to finish the account cancellation process.
There are various methods of communicating with the customer service team, below are some of them.
Phone number
Chegg customers can reach out to the customer care agents via phone call. The staff promptly handles service issues, such as account cancellations. You should have handy your online account details to make it easier for the agents to locate your account and assist you.
Live chat
Live chat is yet another option of getting hold of the customer service department. Clients who don't prefer in-person communication can utilize this method. It entails chatting with an agent on the online platform, and the process is live so you'll get real-time assistance.
You can also send an email to seek assistance from the customer care team. The agents will submit a reply in the next business day and attempt to help you with your issue from their end.
Online help page
With the online help desk, you can communicate with Chegg's customer service reps by selecting a help topic from the ones present in the platform. An agent will reach out and help with the cancellation of the account.
Chegg has a social media presence on Twitter. Being a public platform, you can take advantage of the attention and submit your issue to get quick help.
GetHuman has been working for over 10 years on sourcing information about big organizations like Chegg in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Delete My Chegg Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.