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Carl's Jr. Customer FAQ

Top Answers & How-to Guides

What is Carl's Jr.'s Phone Number?

The question we are asked most often is about how to talk to Carl's Jr. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the Carl's Jr. rewards program?

The Carl's Jr. rewards program is a loyalty program designed to reward our loyal customers for their continued patronage. By signing...
Ask any question you have about Carl's Jr. customer service, get an answer now.

Recent Carl's Jr. Customer Questions

How do I get my money refunded for my online order that was cancelled because The grill wasn't working

Carl's Jr. prioritizes customer satisfaction and takes order cancellations very seriously. If your online order was cancelled due to an issue at the restaurant like the grill not working, you should automatically receive a refund. It would typically be credited back to your original payment method. Please note that the processing time for refunds can vary depending on your bank, but generally, it should appear within 5-7 business days. If you do not see the refund after this period, we recommend contacting your bank for more information.
Asked Mar 23, 2024 8:52 PM

Help me with my Carl's Jr. customer service issue

Payment Methods

What are the available payment methods?

At Carl's Jr., we strive to provide convenience for our customers, which is why we offer various payment methods to suit your needs....

Nutritional Information

Where can I find nutritional information for the menu items?

You can easily access nutritional information for all our menu items on our website. Just visit carlsjr.com and click on the "Menu"...

Vegetarian Options

Are there vegetarian or vegan options on the menu?

Yes, Carl's Jr. offers vegetarian and vegan options on their menu. For vegetarians, they have a Beyond Famous Star Burger made with...

Catering Services

Do you offer catering services?

Yes, Carl's Jr. proudly offers catering services for various events and occasions. Whether you have a corporate meeting, family gathering,...

Order Modifications

Can I make modifications or substitutions to my order?

Yes, at Carl's Jr., we offer the flexibility for you to make modifications or substitutions to your order. We understand that everyone...

Allergies Policy

What is your policy on allergies and food sensitivities?

At Carl's Jr., we take allergies and food sensitivities seriously. We strive to accommodate our customers' dietary needs, but it's...

Gluten-Free Menu

Is there a gluten-free menu available?

Yes, Carl's Jr. offers a gluten-free menu to accommodate individuals who have gluten sensitivities or allergies. Our gluten-free menu...

Discounts and Promotions

Do you offer any discounts or promotions?

Yes, we offer various discounts and promotions at Carl's Jr. to provide our valued customers with great deals on our delicious menu...

Online Ordering

Can I order online for pickup or delivery?

Yes, you can conveniently place an order online for both pickup and delivery at Carl's Jr. To order online, simply visit our website...

Job Opportunities

Where can I find information about job opportunities?

To find information about job opportunities at Carl's Jr., you can visit our official website. On the website, navigate to the "Careers"...

Gift Cards

Do you offer gift cards?

Yes, we do offer gift cards at Carl's Jr. Our gift cards are a perfect choice for any occasion, allowing recipients to enjoy their...

Rewards Program

What is the Carl's Jr. rewards program?

The Carl's Jr. rewards program is a loyalty program designed to reward our loyal customers for their continued patronage. By signing...
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