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BitPay Customer FAQ

Top Answers & How-to Guides

How do I Contact BitPay Customer Service?

The question we are asked most often is about how to talk to BitPay customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does BitPay provide any merchant tools or integrations?

Yes, BitPay offers a range of merchant tools and integrations. As a leading cryptocurrency payment processor, BitPay provides merchants...
Ask any question you have about BitPay customer service, get an answer now.

Recent BitPay Customer Questions

My bitpay wallet seedphrase no longer works after update

The BitPay wallet's seed phrase should continue to work after any updates, as it is a universal key to your wallet across all devices and updates. However, if you're experiencing difficulties, make sure you're entering the phrase correctly. Also, consider possible typos, extra spaces, or case sensitivity issues. If the problem persists, we're unable to provide direct wallet recovery. As a self-custody wallet, BitPay doesn't keep or have access to your funds or your private keys. It's very crucial to ensure you keep your recovery phrase safe for situations like this, as it's your only method for recovery in case of issues with the app or device.
Asked Apr 9, 2024 6:52 PM

My seed phrase doesnt work after bitpay update

We're sorry to hear that you're experiencing issues with your seed phrase after an update. BitPay encrypts your recovery phrase on your device, so they would not be able to access or retrieve it. If it's not working, ensure you're entering the correct phrase without any typos or extra spaces. Also, keep in mind that it's case-sensitive. If you're sure the phrase is correct, try uninstalling and reinstalling the app, then restoring your wallet with the seed phrase.
Asked Apr 9, 2024 6:49 PM

my payment didn't come through but it says it did

We're sorry to hear that you're experiencing issues with your payment. If your payment is marked as "Complete" in your BitPay account, but you haven't received the funds, it could be due to a delay in the blockchain network or your wallet provider. These delays are usually resolved in a few hours. However, if the problem persists, please check if your wallet provider has any ongoing issues. If everything seems to be in order, but your funds are still not reflecting in your account, it's likely to be an issue specific to your transaction and will require investigation by BitPay. Please remember that BitPay's customer support is always available to assist you.
Asked Mar 15, 2024 5:08 PM

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About BitPay

What is BitPay?

BitPay is a leading payment service provider that enables businesses and individuals to send and receive payments in Bitcoin and other...

Supported Cryptocurrencies

What cryptocurrencies are supported by BitPay?

BitPay supports a variety of cryptocurrencies. Currently, the supported cryptocurrencies include Bitcoin (BTC), Bitcoin Cash (BCH),...

Using BitPay

Can I use BitPay for online purchases?

Yes, you can use BitPay for online purchases. BitPay is a secure and convenient payment platform that allows users to pay for goods...

Can I use BitPay to receive payments for my business?

Yes, you can use BitPay to receive payments for your business. BitPay is a leading cryptocurrency payment processor that allows businesses...

Payment Processing

How long does it take for a payment to be confirmed?

The time it takes for a payment to be confirmed on BitPay varies depending on the type of transaction and the network congestion. For...

Can I cancel a payment made through BitPay?

Yes, you can cancel a payment made through BitPay. However, the ability to cancel a payment depends on the specific circumstances and...

Security

Is my personal information secure with BitPay?

Yes, your personal information is secure with BitPay. BitPay prioritizes the privacy and security of its users. They adhere to strict...

Fees

What fees are associated with using BitPay?

BitPay charges a flat 1% settlement fee for all transactions conducted through its platform. This fee covers all processing and settlement...

Merchant Tools

Does BitPay provide any merchant tools or integrations?

Yes, BitPay offers a range of merchant tools and integrations. As a leading cryptocurrency payment processor, BitPay provides merchants...
We look to the BitPay issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
BitPay issues reported to GetHuman
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