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Best Western Customer FAQ

Top Answers & How-to Guides

What is Best Western's Phone Number?

The question we are asked most often is about how to talk to Best Western customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I make special requests for my stay, such as a crib or extra bed?

Yes, you can definitely make special requests for your stay at Best Western. We strive to accommodate the individual needs of our guests,...
Ask any question you have about Best Western customer service, get an answer now.

Recent Best Western Customer Questions

I need to cancel my reservation 788320588 at blackfoot idaho best western hotel

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please use that to assist with your reservation cancellation.
Asked Sep 22, 2024 10:26 AM

Did not receive any of my bonus points rewards

If you did not receive your bonus points rewards, it could be due to a delay in processing or an error in your account. We recommend checking your recent activity in your Best Western Rewards account. Make sure all your stays were properly credited and that you provided your membership number at check-in. If everything seems correct and you still haven't received your points, there might be an issue with the account that requires attention.
Asked Jun 22, 2024 2:39 AM

I didn't receive a confirmation email

We're sorry to hear that you didn't receive your confirmation email. Various factors can dictate why this might happen, such as incorrect email address, a technological glitch, or even your email provider marking the email as spam. Please check your spam or junk email folders first. If you still can't find it, it's possible there could have been an error in your email address when you made your reservation - in this case, you'd need to reach out to Best Western's customer service team or the hotel directly for further assistance.
Asked Mar 27, 2024 2:40 PM

Help me with my Best Western customer service issue

Customer Service

What Is Best Western's Coronavirus Change or Cancellation Policy

Best Western has rolled back some of its coronavirus policies regarding cancellation or rescheduling, but its commitment to clean rooms...

How Do I Dispute a Charge with Best Western?

If you stayed at a Best Western hotel or resort and found an unexpected charge on your bill that you think was inappropriate, you may...

How Do I File a Complaint About the Property to Best Western?

If you had some kind of problem with a Best Western resort or hotel during your stay, you might feel you should make a complaint about...

Booking & Cancellation

How Do I Cancel My Trip with Best Western?

You've made your reservation with Best Western, but then your plans suddenly change and you need to cancel your trip. You can cancel...

How Do I Book a Trip with Best Western?

Enter your travel information and payment details to book a trip with Best Western. Select the hotel of your choice, then click Continue....

How Do I Get a Refund from Best Western?

To get a refund from Western, first check the cancellation policy for your reservation. Gather necessary documentation, such as your...

What Is Best Western's Cancellation Policy?

Best Western cancellation rules depend on the hotel location. You can learn more about your location's cancellation policy by calling...

What Do I Do If I Never Received a Confirmation Email from Best Western?

If you made a reservation with a Best Western resort or hotel, the company should have sent you a confirmation email. If you didn't...

Hotel Information

What are the check-in and check-out times at Best Western hotels?

At Best Western hotels, the check-in time is typically in the afternoon, at 3:00 PM. However, this may vary depending on the specific...

What amenities are available at Best Western hotels?

At Best Western hotels, we offer a wide range of amenities to enhance your stay and provide ultimate comfort and convenience. Our guests...

Is breakfast included in the room rate at Best Western hotels?

Yes, breakfast is included in the room rate at Best Western hotels. We understand that starting your day with a delicious meal is important,...

What is the smoking policy at Best Western hotels?

At Best Western hotels, we strive to provide a comfortable and healthy environment for all our guests. Therefore, all our hotels are...

What is the minimum age to check in at a Best Western hotel?

The minimum age to check in at a Best Western hotel is 18 years old. Guests must be at least 18 years of age or older with a valid...

Does Best Western have a shuttle service to and from the airport?

Yes, Best Western offers a convenient shuttle service to and from the airport for the comfort of our guests. We understand the importance...

Are there any additional fees or charges I should be aware of when staying at a Best Western hotel?

When staying at a Best Western hotel, it is important to be aware of any additional fees or charges that may apply. While the room...

Rewards Program

Does Best Western offer a rewards or loyalty program?

Yes, Best Western offers a rewards and loyalty program called Best Western Rewards. This program allows members to earn points for...

Room Requests

Can I request a specific room type or location at a Best Western hotel?

Yes, you can request a specific room type or location at a Best Western hotel. While they cannot guarantee the availability of a specific...

Can I make special requests for my stay, such as a crib or extra bed?

Yes, you can definitely make special requests for your stay at Best Western. We strive to accommodate the individual needs of our guests,...

Special Rates

Does Best Western offer discounted rates for senior citizens or AAA members?

Yes, Best Western offers discounted rates for both senior citizens and AAA members. As part of our commitment to providing exceptional...

Pet Policy

Are pets allowed at Best Western hotels?

Yes, pets are allowed at Best Western hotels. We understand that pets are a part of your family and we want to ensure that your entire...
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