If you're having difficulty getting the Banana Republic gift card balance check tool to display the correct balance, you may be able to fix the problem yourself. The procedure is different for different problems. A working balance checker that won't recognize your gift card, a non-working balance checker and a checker that displays the wrong balance all need different approaches.
Banana Republic lets you check your Banana Republic gift card balance with its online balance checking tool. If the tool isn't working properly then you've got some sort of problem going on. You need to determine exactly what kind of problem and fix it before you use your gift card again. To learn how to do that, keep reading.
If the balance tool is working but just doesn't recognize your gift card, double check the gift card number and PIN and enter them again. The gift card number is on the front of physical gift cards, and the PIN is on the back. Both numbers are in the email you get with e-gift cards.
A totally non-functioning balance tool could be the result of a bad internet connection. If the connection isn't the problem, Banana Republic's server is probably at fault. Wait a while for the tech team to fix it. If waiting doesn't help, contact Banana Republic and inform someone about the issue.
If the tool claims that your Banana Republic gift card has a $0 balance when you haven't spent all the money that was on it, it could be a matter of theft. If your gift card is a physical one, make sure you can find it. If it's missing, someone might have stolen and used it up. In that case, all you can do is make a police report or look at it all as a learning experience.
If you have an e-gift card instead, log into your Banana Republic account and look for purchases you didn't make. Change your Banana Republic password right away if you find any. Then file a report with the Banana Republic customer service department. Make the report during regular business hours, so you can talk to anyone else you need to.
If you need assistance determining just what the problem is, or if you are making a report, you can reach a Banana Republic customer service agent by phone or on the help forum.
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